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Forum Discussion

Retired_Member's avatar
Retired_Member
Apr 28, 2021

hdd caddy

I dont get it. seriously, i do not get it. getting support from netgear is ridiculous. i call and i just get transferred and transferred and apprently according to the agent and according to this web...
mdgm's avatar
mdgm
Virtuoso
Apr 29, 2021
I have two rackmount units currently, a RN2120 and a RN3130.

The drive tray screws come with the NAS. Did you buy the NAS new or second hand?
Retired_Member's avatar
Retired_Member
Apr 29, 2021

brand new

  • mdgm's avatar
    mdgm
    Virtuoso
    Apr 29, 2021

    From memory (it's been a while since I got a new unit) the drive tray screws typically are either in a bag taped to one of the drive trays or in a bag included with the documentation that came with the unit.

    It can vary from model to model. There are so many NAS models that I don't think anyone would have got them all.

    Rackmount units have an easily removable lid at the top that you can unscrew and take off. Perhaps that will help you with removing the disk that is stuck.

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