Forum Discussion

Aspirant

Jul 11, 2016

Health Status changed to Degraded NAS

I updated my firmware and the Health status changed to degraded. I also lost one of the two hardrives. My data does show up. I am not sure how to get the status back to Healthy?

Hard Disk

StephenB

Guru - Experienced User

Jul 11, 2016

What NAS? What firmware was it running, and what is it running now?

Your first step is to make a backup.

pamkrd
Aspirant
Jul 12, 2016
Hi; This sysemt won't let me include the Model number in the designated box. I type it in but it doesn't show up. I have a Ready NAS 102 and the firmware is up to date. This change in health status happened after the update.
Pam
- StephenB
  Guru - Experienced User
  Jul 12, 2016
  Could you test the drive in a windows PC (either SATA or using a USB->SATA adapter). Use Seatools for a seagate drive, Lifeguard for a Western Digital drive.
  
  Wait for the backup to finish...
  - BrianL2
    NETGEAR Employee Retired
    Jul 12, 2016
    Hi pamkrd,
    
    In addition to StephenB's suggestion, it is possible that the said drive is already having problems and running the manufacturer's diagnostic tool would tell us its current health or status. Just update this thread once your done with all the suggestions given to you.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team