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Forum Discussion

jimcocteau's avatar
Jul 17, 2018
Solved

Data Degraded Error

Hi,

 

I have just had a reboot and my system is giving a "Data Degraded" registering, I did get a "Disk 3 Error" and was about to backup and replace the disk when the "Data Degared' error occured.

 

Should I leave or shutdown and try to support rebuild?

 

Thanks,

Jim

  • Marc_V's avatar
    Marc_V
    Jul 19, 2018

    Hi jimcocteau

     

    The logs sent was before the disk was replaced right? What is the progress of the re-sync now? were you able to get the serial number of the replacement and the drive you replaced? Kindly PM me if it's available.

     

    Re-sync once completed should get your NAS back to normal.

     

     

    Regards

     

     

18 Replies

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  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired

    Hi jimcocteau

     

    Data degraded means that a disk already failed/dead and it needs replacement.

     

    It would be advisable to download the logs and check the health of the other disks, do a fuill backup and replace the failed drive so it will rebuild.

     

    Data degraded status means that it will not be able to protect your data if another disk fails.

     

    Hope this helps!

     

     

    Regards

     

     

     

     

    • jimcocteau's avatar
      jimcocteau
      Guide

      Hi Mark_V,

       

      I have worked out I can replace the disk (I do have a spare, same size and type, it has been used in my other unit and will require formating when I install but should be fine. The logs are indicating disk three is the only one degraded so with my configuration as Raid5 with four disks I should be able to resync all files.

       

      Can I just replace with out powering down?

       

      Thanks,

      jimcocteau

       

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