How can I find out what is happening? (case #18901615)

ianch99 wrote:

I have (external NTFS) backups but I had thought asking L3 to fix the problem would be quicker than a full restore. How wrong I was ... Does anyone from Netgear read these posts? I have emailed the L2 contact again asking from an update. If he fails to reply tomorrow, I guess I have three choices? 1. boot and skip volume check 2. boot and do a os re-install 3. boot and do a factory default and full restore from backups Any advice on which is best? I am guessing try in the order above i.e. 1, 2 and then 3 ...

If your support contact is in the US, keep in mind that this is a holiday weekend, so their staffing is likely reduced. (Monday is "labor day" in the US).

I agree that skipping the volume check won't cure anything, though if you have data on the NAS that you need to get off, it might let you do that. Though you have a full backup. So if you really can't wait anymore, then (2) followed by (3) is reasonable.