How do I actually get Chat support?

Question

I have recently purchased and registered a ReadyNAS RN212.
I am trying to connect to Chat to ask a question regarding setting up.
Please note that I have located and downloaded manuals, search everything, and follows links on the my.netgear.com site, so I have tried to resolve the problem myself.
I cannot find any link to start a chat. The My Products page indicates that I have Chat Support, but there is no indicate as to how I can get it.
Some other discussions suggest https://www.netgear.com/support/. I’ve tried that, of course, and there is nothing at all linking to either a chat or a telephone number. I am in Australia, so phoning is not so convenient.
What do I need to do?

StephenB · Answer

I posted this in another forum area:&nbsp;&nbsp;https://community.netgear.com/t5/WiFi-Range-Extenders-Nighthawk/LED-blinking-Continuously-blinking-White/m-p/1670272#M27835
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It was focussed on warranty replacement, but it also shows the "chat with us" link on the last screenshot.

manngo · Answer

Thanks for your answer.
After I click on the Contact Support button, I get a blank page:
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StephenB · Answer

Maybe try emailing customer.service@netgear.com, and include a link to this thread.
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Response might be delayed, since the holidays have begun.

Marc_V · Answer

Hi manngo

&nbsp;

Welcome to the Community!

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Is this also the case if you use a different web browser? Also, the contents load slower than usual have you tried waiting for a few seconds to a minute?

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If this is still happening kindly PM me your contact details and device info so we can try for Support to contact you.

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Regards

Forum Discussion

How do I actually get Chat support?

4 Replies

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