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Inactive Disks and can't purchase support
Hi all I am trying to purchase a support package but it won't let me purchase because our region isn't the same as the currency, but no option to change currency. Does anyone know how to purchase su...
eve-gcm wrote:I am trying to purchase a support package but it won't let me purchase because our region isn't the same as the currency, but no option to change currency. Does anyone know how to purchase support??
I think you will need a mod to help with that. DaneA ; JeraldM : can you assist???
eve-gcm wrote:
I have been reading threads on here and tried restart, off and on, leaving off for a while to cool down then turning on.
I also tried to put the old volume back in, now I have 4 volumes in the red and the below error screenshot of all 4 disks, so have decided to stop touching things and be patient..
Just to clarify - I think you only have one Volume (RAID-10) that uses 4 disks.
Netgear will probably require you to get a data recovery contract (which is separate from the normal support contract). Terms are here: https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service
There might be a local company that can also do data recovery for you - you'd want to make sure they understand that your data is stored on a RAID-10 volume using the BTRFS file system.
Another option is to use RAID recovery software. You'd need to be able to connect the disks to a Windows PC (either with SATA or with a USB dock of some kind). ReclaiMe is one package that several users have had success with. https://www.reclaime.com/
eve-gcm wrote:
our last full backup was June, with a half backup in August, so I reaaaally don't want to do that!
FYI, Netgear recommends updating your backup before replacing/upgrading disks. The volume is at risk then, since the volume is degraded. And of course it is easy to make mistakes (as you unfortunately did).
In general, RAID isn't enough to keep your data safe, so you probably should re-think your backup strategy. The NAS will let you run the backups on a schedule (unattended), so you can easily run a daily incremental backup on the NAS.
eve-gcm wrote:I am trying to purchase a support package but it won't let me purchase because our region isn't the same as the currency, but no option to change currency. Does anyone know how to purchase support??
I think you will need a mod to help with that. DaneA ; JeraldM : can you assist???
eve-gcm wrote:
I have been reading threads on here and tried restart, off and on, leaving off for a while to cool down then turning on.
I also tried to put the old volume back in, now I have 4 volumes in the red and the below error screenshot of all 4 disks, so have decided to stop touching things and be patient..
Just to clarify - I think you only have one Volume (RAID-10) that uses 4 disks.
Netgear will probably require you to get a data recovery contract (which is separate from the normal support contract). Terms are here: https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service
There might be a local company that can also do data recovery for you - you'd want to make sure they understand that your data is stored on a RAID-10 volume using the BTRFS file system.
Another option is to use RAID recovery software. You'd need to be able to connect the disks to a Windows PC (either with SATA or with a USB dock of some kind). ReclaiMe is one package that several users have had success with. https://www.reclaime.com/
eve-gcm wrote:
our last full backup was June, with a half backup in August, so I reaaaally don't want to do that!
FYI, Netgear recommends updating your backup before replacing/upgrading disks. The volume is at risk then, since the volume is degraded. And of course it is easy to make mistakes (as you unfortunately did).
In general, RAID isn't enough to keep your data safe, so you probably should re-think your backup strategy. The NAS will let you run the backups on a schedule (unattended), so you can easily run a daily incremental backup on the NAS.
For future reference, you seem to have made many mistakes. The main one was not shutting the NAS down before pulling the drives. Once you pull a drive with power on (or boot with it missing), it gets out of sync with the rest and a full RAID resync is required, not just a short period of time. Everything you needed to know is available from the NAS GUI and/or downloaded logs -- you had no need to visually examine the drives at all.
Nothing you read here regarding corrupt volumes has anything to do with "cooling down". A corrupt volume won't heal itself. Rebooting is the last thing you should do, especially when you have access to the volume (so you could at least do a backup) but know something is awry, and even more especially if a RAID re-sync is in progress.
We much prefer to help you through a process before you make a mistake. So next time, please consider coming to the forum first.
- Thank you this is good to know. I had read up on hot swaps and thought this was an appropriate way but after speaking with the Netgear support team last night I realise it has damaged the RAID.
They have repaired it enough for me to access the data and back up so am in the process of that and then will do a full reconfigure of the NAS with the new disks before putting the data back on.
Thanks for your help.
eve-gcm wrote:
I had read up on hot swaps and thought this was an appropriate wayHot swaps are a good way, and what I do myself.
Removing disks to check them with the NAS powered up was a huge mistake. When doing that, the NAS needs to be powered down first and remain powered down until the disks are placed back in their original slot.
You should have downloaded the log zip file instead. You then could have looked in disk_info.log, which would have told you the power-on hours for each disk. (one of several ways to tell).
- Thank you, Netgear got in touch with me and repaired the RAID overnight and I’m in the process of backing up the data elsewhere before moving onto the next stages.
I did have it backing up to two other NAS, but they both stopped working in August and I hadn’t realised. I will look into the Vault options I think as I am used to the NAS Replicate system and need to learn the new ones properly.
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