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Inactive Disks and can't purchase support
Hi all I am trying to purchase a support package but it won't let me purchase because our region isn't the same as the currency, but no option to change currency. Does anyone know how to purchase su...
eve-gcm wrote:I am trying to purchase a support package but it won't let me purchase because our region isn't the same as the currency, but no option to change currency. Does anyone know how to purchase support??
I think you will need a mod to help with that. DaneA ; JeraldM : can you assist???
eve-gcm wrote:
I have been reading threads on here and tried restart, off and on, leaving off for a while to cool down then turning on.
I also tried to put the old volume back in, now I have 4 volumes in the red and the below error screenshot of all 4 disks, so have decided to stop touching things and be patient..
Just to clarify - I think you only have one Volume (RAID-10) that uses 4 disks.
Netgear will probably require you to get a data recovery contract (which is separate from the normal support contract). Terms are here: https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service
There might be a local company that can also do data recovery for you - you'd want to make sure they understand that your data is stored on a RAID-10 volume using the BTRFS file system.
Another option is to use RAID recovery software. You'd need to be able to connect the disks to a Windows PC (either with SATA or with a USB dock of some kind). ReclaiMe is one package that several users have had success with. https://www.reclaime.com/
eve-gcm wrote:
our last full backup was June, with a half backup in August, so I reaaaally don't want to do that!
FYI, Netgear recommends updating your backup before replacing/upgrading disks. The volume is at risk then, since the volume is degraded. And of course it is easy to make mistakes (as you unfortunately did).
In general, RAID isn't enough to keep your data safe, so you probably should re-think your backup strategy. The NAS will let you run the backups on a schedule (unattended), so you can easily run a daily incremental backup on the NAS.
eve-gcm wrote:I am trying to purchase a support package but it won't let me purchase because our region isn't the same as the currency, but no option to change currency. Does anyone know how to purchase support??
I think you will need a mod to help with that. DaneA ; JeraldM : can you assist???
eve-gcm wrote:
I have been reading threads on here and tried restart, off and on, leaving off for a while to cool down then turning on.
I also tried to put the old volume back in, now I have 4 volumes in the red and the below error screenshot of all 4 disks, so have decided to stop touching things and be patient..
Just to clarify - I think you only have one Volume (RAID-10) that uses 4 disks.
Netgear will probably require you to get a data recovery contract (which is separate from the normal support contract). Terms are here: https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service
There might be a local company that can also do data recovery for you - you'd want to make sure they understand that your data is stored on a RAID-10 volume using the BTRFS file system.
Another option is to use RAID recovery software. You'd need to be able to connect the disks to a Windows PC (either with SATA or with a USB dock of some kind). ReclaiMe is one package that several users have had success with. https://www.reclaime.com/
eve-gcm wrote:
our last full backup was June, with a half backup in August, so I reaaaally don't want to do that!
FYI, Netgear recommends updating your backup before replacing/upgrading disks. The volume is at risk then, since the volume is degraded. And of course it is easy to make mistakes (as you unfortunately did).
In general, RAID isn't enough to keep your data safe, so you probably should re-think your backup strategy. The NAS will let you run the backups on a schedule (unattended), so you can easily run a daily incremental backup on the NAS.
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