NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Initial findings with new Duo V2
I've already sent a few posts about my initial experience with the new Duo V2, but thought it easier to put it into one feedback post... I've previously used the ReadyNAS Duo (V1) for a few years, ...
Well I got a repy back from NetGear Support last night.... Support clearly don't read the ticket history (although I'm now on my thrid support ticket)...
"Thank you for choosing NETGEAR. My name is <first-name> and I will be your support engineer. Since we are doing this online, it may require a few e-mail exchanges before we can resolve the issue. We will do our best to help resolve your case in the least possible time.
I understand that you recently got a ReadyNAS Duo replaced with a ReadyNAS Duo version 2. Understandably you want the correct device sent to you.
You could have received the version 2 if we are out of stock of the version 1 of the Duo. I see that you're located in the UK. It would be best to contact them over the phone and have them check the warehouse. They can be reached at +44(0)8448 75 4000"
Alas, this is not the response I expected...
The faulty unit I shipped back for RMA was the new ReadyNAS Duo V2 (part number: RND2000-200EUS, serial number: 2UM11AEK0088D) - this is the latest ARM-based model. What I received back is the older ReadyNAS Duo (model number: RND2000-200WWB, serial number: 2102927J00C5F) - which is Sparc-based. These are not the same NAS units - if had put my original WD20EARX HDDs drives from my RND2000-200EUS into the replacement RND2000-200WWB I would have lost all my data. In light of the fact that NetGear are unable to provide the correct RMA unit, the only logical solution is for them to provide a new retail unit (especially as it was only one week old when I raised my original support ticket). I also believe that I should not have to pay any shipping costs in returning the incorrect RMA replacement back to NetGear....
I find it 'amusing' that it is now suggested for me to phone and check their warehouse stock - I am the customer!!!
"Thank you for choosing NETGEAR. My name is <first-name> and I will be your support engineer. Since we are doing this online, it may require a few e-mail exchanges before we can resolve the issue. We will do our best to help resolve your case in the least possible time.
I understand that you recently got a ReadyNAS Duo replaced with a ReadyNAS Duo version 2. Understandably you want the correct device sent to you.
You could have received the version 2 if we are out of stock of the version 1 of the Duo. I see that you're located in the UK. It would be best to contact them over the phone and have them check the warehouse. They can be reached at +44(0)8448 75 4000"
Alas, this is not the response I expected...
The faulty unit I shipped back for RMA was the new ReadyNAS Duo V2 (part number: RND2000-200EUS, serial number: 2UM11AEK0088D) - this is the latest ARM-based model. What I received back is the older ReadyNAS Duo (model number: RND2000-200WWB, serial number: 2102927J00C5F) - which is Sparc-based. These are not the same NAS units - if had put my original WD20EARX HDDs drives from my RND2000-200EUS into the replacement RND2000-200WWB I would have lost all my data. In light of the fact that NetGear are unable to provide the correct RMA unit, the only logical solution is for them to provide a new retail unit (especially as it was only one week old when I raised my original support ticket). I also believe that I should not have to pay any shipping costs in returning the incorrect RMA replacement back to NetGear....
I find it 'amusing' that it is now suggested for me to phone and check their warehouse stock - I am the customer!!!
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
