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Forum Discussion

shakiri's avatar
shakiri
Aspirant
Jul 08, 2016

Issue with Web Link form ReadyCloud

Hi,   Trying to create Web Link for file from ReadyCloud (mob app) but the end user cannot see (download) the file.Says the requested resource does not exist.   Any ideas ?   Thank you,     ...
Feature Request & Feedback
BrianL2's avatar
BrianL2
NETGEAR Employee Retired
Jul 12, 2016

Hi shakiri,

 

What is the Firmware running on your system? Does this web link created using the admin account?

 

Looking forward to your response.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

shakiri's avatar
shakiri
Aspirant
Jul 13, 2016

Update the previous discussion :

 

Step #1 : Open ReadyCLOUD mob app and click on the file that i want to sent (see pic #1)...

Step #2 : Click on CREATE (see pic #2)

Step #3 : Send the file via email ( see pic #3)

Step #4 : Sending the file to the END USER with the link that ReadyCloud is creating ( see pic #4)

Step #5 : END User mail notifications with the ReadyCloud link for downloading ( see pic #5)

Step #6 : End user downloading error message (see pic #6)

 

Firmware version : 6.5.1

 

#1#1.jpg#2#2.jpg#3#3.jpg#4#4.jpg  #5.JPG#6#6.JPG

  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired
    Jul 14, 2016

    Hi shakiri,

     

    Just tried this on an Apple iOS device with the latest ReadyCLOUD app and it worked just fine. Could you tell us the firmware of your Android device and the version of the ReadyCLOUD app installed?

     

     

    Kind regards,

     

    BrianL
    NETGEAR Community Team 

    • shakiri's avatar
      shakiri
      Aspirant
      Jul 15, 2016

      Hi Brian,

       

      Android version 5.1.1 (lolipop) and ReadyCLOUD application version is 1.2.7 

       

      Thanks,

      • BrianL2's avatar
        BrianL2
        NETGEAR Employee Retired
        Jul 17, 2016

        Hi shakiri,

         

        Let me check this with my colleagues and post the result of my test using an Android device.

         

         

        Kind regards,

         

        BrianL
        NETGEAR Community Team

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