NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Missing files and folders ?
Hey Guys, Sorry for my level of tech know how but Id like help determining what has gone wrong and how to fix / recover my files. Ive no idea what has gone wrong. My NAS was fine yesterday. Both driv...
I am the origional purchaser but ive had the unit a number of years now and I doubt it will still be under warrenty. I did not have RAID setup so any failure of hardware if that is the case will have to be investigated in due course. Hopefully by not having raid makes resolving this simplet but possiabally increases the likely hood of data loss. What I need is information on what I should do first ! What are the most likely or common design failures of this product so that i can investigate myself. Could it be the file database needs rebuilding like ive read in other posts ? I dont want to start this process for fear of making things worse however as ive read that some things I could try to fix things can be very unforgiving and totally screw things up. Im also unable to pay for paid support as Im currently unemployed so !!!! Im living on a wing and a prayer. Any and all help is appreciated.
JohnDoe2016 wrote:
I am the origional purchaser but ive had the unit a number of years now and I doubt it will still be under warrenty.
I wasn't thinking warranty support. But if you are the original purchaser you can still get paid support from Netgear. The last US prices I heard for that was $75 per incident (though data recovery starts at ~$200).
Let's step back a bit though, and confirm what NAS you have. You indicate a v2, but the labels are confusing and many v1 owners mistakenly think they have a v2. Can you read this article, and then confirm your NAS model?
http://www.rnasguide.com/2012/01/09/how-to-tell-whether-i-have-a-duo-v1-or-duo-v2-or-nv-v1-or-nv-v2/
JohnDoe2016 wrote:
I did not have RAID setup so any failure of hardware if that is the case will have to be investigated in due course.
Did you have one or two disks installed? If two, did you have two volumes?
Also how are you accessing the files? Windows File Explorer or some other way?
Ok ive checked the unit and the unit Model is RND - 2B, The Product Code is RND 2000-200EUS and the 'Name' on the front door is ReadyNAS Duo v2. Also when i run Netgear ReadyNas RAIDar it also shows the Model as ReadyNAS Duo v2 and is running firmware 5.3.6.
I bought and installed 2 Seagate 3000Gb or 2 Tb harddrives seperately but they were on the approved list. I checked that before i bought them ! Im not sure what you mean if i have 2 volumes ? I think my PC sees them as one disk. SO maybe RAID is selected but with no redundancy. Im fairly certain i went for whatever option that maximised my storage potential. !
Im running Windows 7 and have been using my Network Icon to access the network which Im guessing is some form of File Explorer. I can see my Backup,Homepage and Media partitions but cant access anyof them currently however yesterday I did have partial access to the media partition but only a small number of folders was available within it.
When I open RAIDar yesterday both hard drives were green and both lights on the unit were lit but today while both lights are still lit on the unit, within RAIDar one has turned amber :/
Ok I think thats all. Let me know the next step in due course and thanks for your help Stephen. I cant express how much I need your help right now !. Lets keep our fingers crossed that we can fix it.
Paul
JohnDoe2016 wrote:
The Product Code is RND 2000-200EUS and the 'Name' on the front door is ReadyNAS Duo v2. Also when i run Netgear ReadyNas RAIDar it also shows the Model as ReadyNAS Duo v2 and is running firmware 5.3.6.
Definitely a v2 (and the firmware is somewhat outdated).
JohnDoe2016 wrote:
I bought and installed 2 Seagate 3000Gb or 2 Tb harddrives seperately but they were on the approved list. I checked that before i bought them ! Im not sure what you mean if i have 2 volumes ? I think my PC sees them as one disk. SO maybe RAID is selected but with no redundancy. Im fairly certain i went for whatever option that maximised my storage potential. !
The out-of-the-box installation would be XRAID / RAID-1. The PC would see just a list of shares, so it would be difficult to tell from windows explorer.
JohnDoe2016 wrote:
Im running Windows 7 and have been using my Network Icon to access the network which Im guessing is some form of File Explorer. I can see my Backup,Homepage and Media partitions but cant access anyof them currently however yesterday I did have partial access to the media partition but only a small number of folders was available within it.
When I open RAIDar yesterday both hard drives were green and both lights on the unit were lit but today while both lights are still lit on the unit, within RAIDar one has turned amber :/
My first advice is to copy all the data you can off the NAS onto other devices (PC, internal hard drives). You might lose more files.
Can you log into the NAS from the web browser?
Hi JohnDoe2016,
Welcome to the community!
Once you're done backing up the data (that you can still access), check if you can access the web interface. If it's accessible, I suggest that you reach our support team and pay for the per-incident support to have your case escalated to one of our Tier 3 Engineers.
Kind regards,
BrianL
NETGEAR Community Team
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
