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Forum Discussion
Multiple accounts (made a mess), how to delete the unused accounts?
I have three My Netgear accounts (I have made a mess... sorry) In one account I have a ReadyNAS 104 registered but it has an email address that is about to expire. The email address that I would lik...
Thank you for your answer.
The problem is that the email address I want to use in my account is now in use in one of the accounts I would like to have deleted.
I tried to find a way to contact support about this but no luck. If I select "contact support" I first have to select the device that I want support on (although I don't need support on that device). When I do that I can not contact support because the warranty on my NAS has already expired.
JJP24 wrote:
Thank you for your answer.
The problem is that the email address I want to use in my account is now in use in one of the accounts I would like to have deleted.
I tried to find a way to contact support about this but no luck. If I select "contact support" I first have to select the device that I want support on (although I don't need support on that device). When I do that I can not contact support because the warranty on my NAS has already expired.
Unfortunately, since your product has expired the free technical support period, if you didn't want to change your email, you must pay for the help of the technical support staff.
Users should be able to delete their own accounts. It's silly to need to contact support to do that.
xiao123 wrote:since your product has expired the free technical support period, you must pay for the help of the technical support staff.
Not completely correct. If he needs to contact Support for Hardware warranty claim, you can't charge him for that.
A product may no longer be entitled to free Support and still be covered by Hardware warranty. The customer should still be able to contact you.
jak0lantash wrote:
xiao123 wrote:since your product has expired the free technical support period, you must pay for the help of the technical support staff.
Not completely correct. If he needs to contact Support for Hardware warranty claim, you can't charge him for that.
A product may no longer be entitled to free Support and still be covered by Hardware warranty. The customer should still be able to contact you.
Yes. And no one is going to pay per-incident support to clean up their old Netgear accounts.
I get PMs asking me to forward account maintenance requests from forum members all the time. It's ridiculous.
StephenB wrote:no one is going to pay per-incident support to clean up their old Netgear accounts.
Nor should they.
If implementing an option on the website is too difficult, at least, something like a sticky topic with instructions to PM a NETGEAR agent. Or a KB article. You know, "Self-Service Support"...
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