Forum Discussion

Aspirant

Mar 05, 2020

Nas 3100 disconnectes after 10 mins

Please can someone help me. My nas 3100 will disconnect after 10 mins. It will do this when I transfer files or in idle. I have to restart the unit to get it working again. Then 10 minutes later it do...

Martcart78

Aspirant

Mar 05, 2020

I have the NAS rack 3100 hard wired into a unifi switch. I access it thought window 10. Not using a browser. I open up the NAS folder and start copying files over. Let's say 10 gb size. Half e way thought it will drop the connection. I then have to reboot the NAS. And start again. But if u leave it to idle I will go back to it let's say an hour later. The NAS is there but will not open.. So I have to restart NAS to use it. Thanks

StephenB

Guru - Experienced User

Mar 05, 2020

Martcart78 wrote:
I have the NAS rack 3100 hard wired into a unifi switch. I access it thought window 10. Not using a browser. I open up the NAS folder and start copying files over. Let's say 10 gb size. Half e way thought it will drop the connection. I then have to reboot the NAS. And start again. But if u leave it to idle I will go back to it let's say an hour later. The NAS is there but will not open.. So I have to restart NAS to use it. Thanks

Is the PC using ethernet or WiFi?

Martcart78
Aspirant
Mar 05, 2020
Hard wired all wired. Dont use WiFi at all.
- StephenB
  Guru - Experienced User
  Mar 05, 2020
  Martcart78 wrote:
  Hard wired all wired. Dont use WiFi at all.
  
  Ok. So that's not something I am seeing (though my main NAS is an RN526x, not a 3100).
  
  What firmware are you running?
  - Sandshark
    Sensei
    Mar 06, 2020
    If the logs don't give any clues, it may be useful to enable SSH and leave an SSH session open until you lose access. Then use TOP to see if any processes seem to have stopped or are taking 100% of CPU time. If you are not fa,iliare with what the normal processes look like in TOP, jusr take a peak at them before anything goes amiss. The main one to see is still running normally is readynasd. though BTRFS and SMB processes may also be important.