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Enigma123's avatar
Enigma123
Aspirant
May 24, 2022

Need help

Hello all,

 

I am hoping someone here can assist me, as Netgear is no longer supporting me, even though I am to have Lifetime support. I now have two Readynas 316's. The first one sent 3 emails stating:

3VSB voltage in enclosure Internal is out of spec. (3.12 V).

3VSB voltage in enclosure Internal is out of spec. (3.10 V).

3VSB voltage in enclosure Internal is out of spec. (3.10 V).

 

I was away when it sent those emails. When I got back it had stopped working.

 

Power supply tested fine on multi meter, replaced power supply anyways, still did not function.

 

Bought a used 316.

 

Followed the instructions here:

 

https://kb.netgear.com/22895/ReadyNAS-OS-6-Migrating-a-volume?article=22895

 

Migrated the disks to the working NAS, in the same order. Booted up the working NAS.

 

Working NAS now uses dead NAS's password. Does not use dead NAS's static IP. Has all dead NAS's logs. System overview page looks fine. But System volume page shows two volumes named data and data-1, and claims they are inactive.

 

The alarms yellow notification at the top tells me to "Remove inactive volumes to use the disk. Disk #1,2,3,4,5,6.

 

This is where I stopped.


Did some searching of the forums, came upon this:

 

https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/Remove-inactive-volumes-to-use-the-disk-RN314/td-p/2088792

 

Sandshark's post at the bottom might be related to what I am seeing, but am unsure.

 

Please advise,

 

Thanks!

20 Replies

Replies have been turned off for this discussion
  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Enigma123 wrote:

    Does not use dead NAS's static IP.

    I am thinking the IP was actually reserved in the router (and not manually configured in the web ui).  The new NAS ethernet has a different MAC address of course, so a reservation would no longer work.

     


    Enigma123 wrote:

    Hello all,

     

    I am hoping someone here can assist me, as Netgear is no longer supporting me, even though I am to have Lifetime support. I now have two Readynas 316's. The first one sent 3 emails stating:

    3VSB voltage in enclosure Internal is out of spec. (3.12 V).

    3VSB voltage in enclosure Internal is out of spec. (3.10 V).

    3VSB voltage in enclosure Internal is out of spec. (3.10 V).

     

    I was away when it sent those emails. When I got back it had stopped working.

     

    Power supply tested fine on multi meter, replaced power supply anyways, still did not function.

     

    Bought a used 316.

     

    Followed the instructions here:

     

    https://kb.netgear.com/22895/ReadyNAS-OS-6-Migrating-a-volume?article=22895

     

    Migrated the disks to the working NAS, in the same order. Booted up the working NAS.

     

    Working NAS now uses dead NAS's password. Does not use dead NAS's static IP. Has all dead NAS's logs. System overview page looks fine. But System volume page shows two volumes named data and data-1, and claims they are inactive.

     

    The alarms yellow notification at the top tells me to "Remove inactive volumes to use the disk. Disk #1,2,3,4,5,6.

     

    This is where I stopped.


    Did some searching of the forums, came upon this:

     

    https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/Remove-inactive-volumes-to-use-the-disk-RN314/td-p/2088792

     

    Sandshark's post at the bottom might be related to what I am seeing, but am unsure.

     

    Please advise,

     

    Thanks!



    Enigma123 wrote:

    But System volume page shows two volumes named data and data-1, and claims they are inactive.

    The alarms yellow notification at the top tells me to "Remove inactive volumes to use the disk. Disk #1,2,3,4,5,6.

     

    Sandshark's post at the bottom might be related to what I am seeing, but am unsure.

     


    Did you shut down the old NAS normally, or had it completely failed before you could do that?

     

    Do you have a backup of the data?

    • Enigma123's avatar
      Enigma123
      Aspirant

      Thanks for your response StephenB.

       

      Can confirm it was not a static address mapped from DHCP server.

       

      Did not shut down normally. Failed before I could do that.


      Do not have a backup.

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        Enigma123 wrote:


        Do not have a backup.


        Normally I recommend using Netgear Support to resolve the inactive volume issue - there are several possible causes, and no cook-book troubleshooting procedure I know of.  But since your volume is now in a used NAS, then I don't think you are able to get support.

         

        rn_enthusiast  is a former netgear employee who has sometimes helped out on this issue. I'm tagging him, in hopes he will respond.

  • Thanks for the tag StephenB 

     

    Enigma123- can you pull a log-set for me, please?

     

    When you access the NAS Admin web page, go to: System > Logs and here you will see a button called "Download Logs" on the right-hand side. Click this and it will download a zip file with all the NAS logs inside.

     

    Take this zip file and upload to your Dropbox, Google Drive or similar and then make a link where I can download the log zip file. PM me this link please. Then I will have a look to see what is going on.

     

     

    Cheers

     

    • Enigma123's avatar
      Enigma123
      Aspirant
      Good morning rn_enthusiast, 
       
      I would gladly pull logs for you, however when I try to download them in Firefox it tries to but does nothing, and when I try in Chrome it opens up a new tab ending in dbbroker and just spins trying to load it, eventually ending in a 504 gateway timeout error.
       
      I can see the logs from the readynas interface though. 
       
      Please advise,
       
      Thanks!
       
      • StephenB's avatar
        StephenB
        Guru - Experienced User

        Enigma123 wrote:
         
        I would gladly pull logs for you, however when I try to download them in Firefox it tries to but does nothing, and when I try in Chrome it opens up a new tab ending in dbbroker and just spins trying to load it, eventually ending in a 504 gateway timeout error.
         
         

        Are you logging into https://nas-ip-address/admin (using the real IP address of course)?  Or are you using ReadyCloud?

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