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Forum Discussion
NETGEAR RN10400 admin panel and folders not available - looking for paid support
Hi All,
Couple of days ago i my nas stopped me from access the folders via windows explorer, telling me was unavailable, i then went to the admin panel, logged in via my browser it then told me there was an update, i stupidly thought this might resolve my issues with file explorer however all that happened was that now when i go to my admin it just loads for ages on the netgear screen, then tells me it cant access it. my nas is full of family photos and videos that are irreplaceable and i'd rather have support from someone that knows the device in and out but i cant see anywhere that i can pay netgear for such a service, also i've tried to reg my product, but it tells me its not valid for my country so i cant even use the official means to get support!! please help!
Regards
Rob
16 Replies
Welcome to the Community!
Have you checked the status of the NAS on RAIDar? Did the NAS booted normally after the update and what version? If it's not booting or stuck on booting you may want to try accessing the Boot menu and set it to Tech Support mode if possible then contact Support so they can assist you on escalating the case. Your device is registered under your Email so you should be able to create a case through my.netgear.com.
If it's not booting and not accessing the Boot menu, You will need to perform USB Recovery. This procedure should not affect your data but you have to be careful on following the steps. IMO, contacting Support and getting a contract like Pay-per-Incident contract would be best if you are not comfortable on performing the procedures. Also, if the status on RAIDar is normal you may want to try clearing your browsing data and try to reload the page. Access to data might be because of IP address change which will show on RAIDar.
HTH
Regards
Hi Marc
Thanks for your reply, it does find my device, and stats and healthy via RAIDar, it boots up normally goes to 100% on the devices screen. if i visit the ip in my browser, i can try and log in and up till today it would just load the netgear screen then say there's a problem, but today i've tried and sometimes it lets me sometimes it doesnt, sometimes when it loads it takes a while for it all to finish loading. also Windows still doesnt see the folders via explorer.
I just asked RAIDar to rescan and now it does see my device.
Regards
Rob
RAIDar Doesnt* see my device anymore (after rescan) sorry
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