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Forum Discussion
NV+ is freezing my network
Ok,
I have a goofy problem.
I have an NV+ with 4qty 2TB drives installed. It's been working flawlessly for over 2 years.
I had some sort of power out at the house a few weeks ago, I woke up to all the clocks in the house blinking. I went to get online that morning and couldn't.
Traced it backwards, and nothing would connect until I disconnected the ReadyNAS. Once I did that, everything on the network came back alive.
PS, I also determined that I had a network switch go out AND a network board in a Mac Mini.
I got the network back up and running. I plugged in the NV+ and the network went out again. My Cisco Switch would light up every LED and give a slow blink on all the ports in sequence.
Unplug the NV+ and it all comes back up.
Odd.
I tested the cable, moved the NV to other parts of the house on other switches. Every time I connected it, it took the network out.
I called Netgear, they walked through a few things and because the network would lose connection whenever the NV was plugged in, they deduced that the network card in the NV was bad and likely shorting out the rest of the network.
So, they sent out a replacement NV+, I am still within my warranty period.
I got the new unit today, and before I pulled the drives, I connected the new NV+, powered it up, and guess what? The network went out again. EXACT SAME SYMPTOMS. Old unit, new unit. SAME EXACT ISSUE.
I did a full reset of all the routers and switches, hoping they would see the NV+, but nothing.
At this point, I don't know what to do.
Any thoughts?
I have a goofy problem.
I have an NV+ with 4qty 2TB drives installed. It's been working flawlessly for over 2 years.
I had some sort of power out at the house a few weeks ago, I woke up to all the clocks in the house blinking. I went to get online that morning and couldn't.
Traced it backwards, and nothing would connect until I disconnected the ReadyNAS. Once I did that, everything on the network came back alive.
PS, I also determined that I had a network switch go out AND a network board in a Mac Mini.
I got the network back up and running. I plugged in the NV+ and the network went out again. My Cisco Switch would light up every LED and give a slow blink on all the ports in sequence.
Unplug the NV+ and it all comes back up.
Odd.
I tested the cable, moved the NV to other parts of the house on other switches. Every time I connected it, it took the network out.
I called Netgear, they walked through a few things and because the network would lose connection whenever the NV was plugged in, they deduced that the network card in the NV was bad and likely shorting out the rest of the network.
So, they sent out a replacement NV+, I am still within my warranty period.
I got the new unit today, and before I pulled the drives, I connected the new NV+, powered it up, and guess what? The network went out again. EXACT SAME SYMPTOMS. Old unit, new unit. SAME EXACT ISSUE.
I did a full reset of all the routers and switches, hoping they would see the NV+, but nothing.
At this point, I don't know what to do.
Any thoughts?
3 Replies
- Something similar is happening on my Ultra 4. When it is connected to the network nothing else is available and nothing shows in Windows Explorer Network. The NAS is totally unresponsive and the only way to close it down is by holding the power button down until it shuts down inelegantly. The Ultra is the designated Master Browser, not sure if that is important.
Nobody in Netgear is responding to my post either (you will see it a few down from yours) so I will continue to play with it. An NV on the same network is working perfectly.
Can you do a directconnect?Heuer wrote: Something similar is happening on my Ultra 4. When it is connected to the network nothing else is available and nothing shows in Windows Explorer Network. The NAS is totally unresponsive and the only way to close it down is by holding the power button down until it shuts down inelegantly. The Ultra is the designated Master Browser, not sure if that is important.
Nobody in Netgear is responding to my post either (you will see it a few down from yours) so I will continue to play with it. An NV on the same network is working perfectly.
Also, I'd suggest you open a support case, and then create your own thread with the case number in the title.- I think I may have got to the bottom of it - seems to have been a Master Browser issue. I used the Toggle Master Browser add-on to switch off and on the NAS force master browser option. There is a small free programme 'Lanscanner 1.3' which tells you where the master is on your network and that helped diagnose the issue. The Ultra has remained on line for three hours so far whereas it failed within about 10 minutes previously. Problem could have been caused when I installed a new router.
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