My power supply for my NV+ has died. My serial falls within the range of serials that have the reported issue with the PSU causing it to fail. I understand that there is a policy to replace these PSUs for users who's units have this issue. I did try to discuss with tech support over the phone, but they would have none of it. They, infact, recommended purchasing an off the rack PSU. I do, however, also understand that there is a special pin configuration for the NV+. I do not want to burn out my unit but swapping pins around and customizing PSU is not really my cup of tea. Can anyone advise me as to what my option here are? - Justin

Hi Justin,I took a look at the case you mentioned and as of yet there is no response. I attempted to register the serial number you mention in the case, however it shows as being invalid. I have sent a reply on the case requesting a picture of the serial number so we can get the device registered properly and go from there.

justints - you are absolutely correct that there is a non-standard pin arrangement to the ReadyNAS PSU. In the past there have been some members who have or bought a tool that makes pulling the pins easy, and rearranged the pins to match the stock PSU. However, there is no way you can shove a stand PC PSU case in the bottom of a ReadyNAS. It would be very inconvenient to have that separate box sitting to one side. Worst case, you can get from time to time a replacement PSU from either Amazon or the Netgear Store. Obviously at the current time since the Netgear Store is out of stock, the other sources are raised their prices. This past January, I purchased mine for a little over $105 from Amazon. Your best bet is obviously to get the unit registered and work with support. You have already help from readysecure1985.

I'm posting because I have this exact same problem (dead power supply on my ReadyNas NV+ - can't register the S/N on the support website). My ReadyNas NV+ is also within the range of serials that have the reported issue with the PSU. I'm also unable to register the serial number of the device on the Netgear support website. I called the support number, and they said I should e-mail the photo of the back panel in. I probably won't get a case number until they successfully register my ReadyNas though. I hope they honor the replacement policy for the defective power supply, even though my ReadyNas is out of warranty - it's not a remanufactured device.

Oy!Same problem. Found this notice (and found it in my spam trap from 2007, as well). I'm an original owner and have my receipts, etc.Anyone know the process for getting this fixed? I'm guessing it's the power supply - a good whiff of resistors burning and the unit won't power on.Steve

NV+ Power Supply Failure Case#17378314

15 Replies

Replies have been turned off for this discussion

siigna
NETGEAR Employee Retired
Jan 06, 2012
PapaBear's got a point. Luckily I've been watching this thread, it looks like it's becoming the unofficial PSU failure thread.

@AndrewL1963: I'll see if I can get you in touch with one of our Australian support guys.

@justints: I sent you an email directly, I never heard back from you from the forum post. Get in touch with me.

@Efroh: I forgot to send you a PM and you probably don't have auto-notify turned on for reply on this topic. I just sent you a PM. Get in touch with me.
AndrewL1963
Aspirant
Jan 09, 2012
Thanks for the info guys. Have already started a new thread so will wait and see what transpires.
siigna
NETGEAR Employee Retired
Jan 16, 2012
@AndrewL1963: Did our Australian support team ever get in touch with you?

@justints: Your RMA should be going out tomorrow. I sent you a PM with the info.

@Efroh: I replied to your PM.
Efroh
Aspirant
Jan 17, 2012
Just updating to say thanks to ssigna for his great help in getting me a new power supply and to say thanks to Netgear for backing a product that most companies would have cut off support for long ago. I am very impressed and my next NAS will definitely be a ReadyNAS, not only because the feature set is what I need, but also because a great product is only as good as the support backing it up. I'm confident that I'll be getting both when I buy my new ReadyNAS. :)
phantomwhale
Aspirant
May 02, 2012
Another +1 for Netgear who sorted me out with a replacement power supply as mine died from overheating too.

To those who HAVE replaced, are we supposed to be running any fan speed alterting patches on the ReadyNAS box ? My support agent said I should , but the only patches I could find were to the (new dead) infrant website, and surely the new power supplies wouldn't need this patch as well ?

Forum Discussion

NV+ Power Supply Failure Case#17378314

15 Replies

Related Content

RN214 internal power supply failure

ReadyNas RNR4000 Power supply failure

ReadyNAS RNDU2000 fried after power supply failure?

GS108 power supply

Power supply for RBR50

NETGEAR Academy

ProSupport for Business