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Forum Discussion
NV PS failure; case number 16457870
I had a catasrophic Power supply failure in my NV, sn/mac 000D-A201-1E2B. Found this advice from PapaBear: http://www.readynas.com/forum/viewtopic.php?f=24&t=54239&p=308182&hilit=power+supply#p311...
I would get back to customer support and ask that they escalate the case to the next level. As always working with the one that answers the telephone first with most support (not just Netgear) is not always the best situation. If the next level does not solve the issue, ask to escalate to L3. In the US, they have been typically replacing the unit without charge. Sometimes they RMA the whole unit, sometimes just the PSU. Sometimes they send out the new PSU so you can transfer the serial no and MAC no to the new PSU.
Sometimes we even have to get a Jedi involved.
Sometimes we even have to get a Jedi involved.
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