NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NV+ (v1) chassis issue or bad HDD?
Hi all,
First off, I want to apologise for the long thread, but I wanted to include as much info as possible.
I'm having a dilemma with a disk fail event. Equipment I have is NV+ (v1) and 4x Seagate ST31500341AS 1.5Tb HDD's configured for XRAID on Raidiator 4.1.8. In the log thread below the last event is the shutdown. I have left the box shut down, removed disk 2 and have it at work performing the plethora of SeaTools tests that I must endure before submitting an RMA.
My dilemma is that all the Seatools tests are passing, as documented by the log file below:
I am currently running the Advanced Test 'Full Erase (SATA)'. After this erase I will have exhausted all the Seatools tests. No test has failed thus far, but my NV+ has complained about disk 2 multiple times and instituted automatic shutdowns. I have reservations that if I RMA the disk Seagate will charge and return it to me saying "No error code/fails, no bad disk". The other possibility is that maybe there is something wrong with my chassis or slot 2 specifically. I have no other 1.5Tb disk to test/resync with at the moment, so my only route to another disk at this point would be to get an advance RMA.
I bought my NV+ new as a diskless unit on 10 August 2009. Any help much appreciated.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Log thread below
I received an alert email with a 'resync recommended' subject:
So I performed the resync. It started here
and ended here - almost 7 hours.
The next morning I get this alert:
followed by these two alerts
It was at this point that I discovered something was up because I was trying to stream a show for my kids Saturday morning, but my WDTV couldn't see my NV+. I powered on the NV+ from the automatic shutdown and a resync started again:
and completed.
About 3 hours later on Sat, Apr 21, 2012 at 8:12 PM, I receive the 'resync recommended' email alert again:
followed by the same disk fail and shutdown messages earlier:
First off, I want to apologise for the long thread, but I wanted to include as much info as possible.
I'm having a dilemma with a disk fail event. Equipment I have is NV+ (v1) and 4x Seagate ST31500341AS 1.5Tb HDD's configured for XRAID on Raidiator 4.1.8. In the log thread below the last event is the shutdown. I have left the box shut down, removed disk 2 and have it at work performing the plethora of SeaTools tests that I must endure before submitting an RMA.
My dilemma is that all the Seatools tests are passing, as documented by the log file below:
--------------- SeaTools for Windows v1.2.0.6 ---------------
23-Apr-2012 10:43:56 AM
Model: ST31500341AS
Serial Number: xxxxxxxx
Firmware Revision: CC1H
SMART - Pass 23-Apr-2012 10:43:56 AM
Short DST - Started 23-Apr-2012 10:44:03 AM
Short DST - Pass 23-Apr-2012 10:45:04 AM
Identify - Started 23-Apr-2012 10:45:14 AM
Short Generic - Started 23-Apr-2012 10:46:37 AM
Short Generic - Pass 23-Apr-2012 10:48:01 AM
Long Generic - Started 23-Apr-2012 10:48:12 AM
Long Generic Aborted 23-Apr-2012 11:01:52 AM
SMART - Pass 23-Apr-2012 11:02:00 AM
Identify - Started 23-Apr-2012 11:02:49 AM
SMART: Supported and enabled
48-bit Address feature set supported: True
Max LBA: 2930277167
Host Protected Area features: Supported and enabled
Mandatory Power Management: Supported and enabled
Security Mode: Supported not enabled
SET MAX security extension: Supported not enabled
Advanced Power Managment: Not Supported
Download Firmware: False
SMART self-test supported: True
SMART error logging supported: True
Drive Temperature(C/F): 24/75
Power-On Hours: 21695
Short Generic - Started 23-Apr-2012 11:03:18 AM
Short Generic - Pass 23-Apr-2012 11:04:40 AM
Long Generic - Started 23-Apr-2012 11:13:23 AM
Long Generic - Pass 23-Apr-2012 3:29:55 PM
SMART - Pass 23-Apr-2012 3:39:28 PM
Short DST - Started 23-Apr-2012 3:40:11 PM
Short DST - Pass 23-Apr-2012 3:41:28 PM
Identify - Started 23-Apr-2012 3:55:14 PM
Identify - Started 23-Apr-2012 4:00:45 PM
SMART - Pass 23-Apr-2012 4:01:15 PM
Short DST - Started 23-Apr-2012 4:01:24 PM
Short DST - Pass 23-Apr-2012 4:02:26 PM
Short Generic - Started 23-Apr-2012 4:03:13 PM
Short Generic - Pass 23-Apr-2012 4:04:36 PM
Fix All Fast - Pass 23-Apr-2012 4:08:42 PM
Fix All Long Aborted 23-Apr-2012 4:09:24 PM
Fix All Long - Pass 23-Apr-2012 9:08:46 PM
I am currently running the Advanced Test 'Full Erase (SATA)'. After this erase I will have exhausted all the Seatools tests. No test has failed thus far, but my NV+ has complained about disk 2 multiple times and instituted automatic shutdowns. I have reservations that if I RMA the disk Seagate will charge and return it to me saying "No error code/fails, no bad disk". The other possibility is that maybe there is something wrong with my chassis or slot 2 specifically. I have no other 1.5Tb disk to test/resync with at the moment, so my only route to another disk at this point would be to get an advance RMA.
I bought my NV+ new as a diskless unit on 10 August 2009. Any help much appreciated.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Log thread below
I received an alert email with a 'resync recommended' subject:
A SATA reset has been performed on one or more of your disks that may have affected the RAID parity integrity. It is recommended that you perform a RAID volume resync from the RAID Settings tab ( accessible in the Volumes page => Volume tab in FrontView ). The resync process will run in the background, and you can continue to use the ReadyNAS in the meantime.
So I performed the resync. It started here
RAID sync started on volume C.
[Fri Apr 20 07:35:33 EDT 2012]
and ended here - almost 7 hours.
RAID sync finished on volume C. The volume is now fully redundant.
[Fri Apr 20 14:00:35 EDT 2012]
The next morning I get this alert:
Disk fail event occurred on SATA channel 2.
If the failed disk is used in a RAID level 1, 5, or X-RAID volume, please note that volume is now unprotected, and an additional disk failure may render that volume dead.
About 3 hours later on Sat, Apr 21, 2012 at 8:12 PM I get the 'resync recommended' email again:
A SATA reset has been performed on one or more of your disks that may have affected the RAID parity integrity. It is recommended that you perform a RAID volume resync from the RAID Settings tab ( accessible in the Volumes page => Volume tab in FrontView ). The resync process will run in the background, and you can continue to use the ReadyNAS in the meantime.
[Sat Apr 21 08:05:35 EDT 2012]
followed by these two alerts
The disk on channel 2 has failed. The NAS will automatically shutdown in 30 minutes to prevent possible data loss resulting from additional failed drives.
[Sat Apr 21 08:05:37 EDT 2012]
The disk on channel 2 has failed. Shutting down the system to prevent possible data loss resulting from additional failed drives.
[Sat Apr 21 08:35:42 EDT 2012]
It was at this point that I discovered something was up because I was trying to stream a show for my kids Saturday morning, but my WDTV couldn't see my NV+. I powered on the NV+ from the automatic shutdown and a resync started again:
RAID sync started on volume C.
[Sat Apr 21 10:46:31 EDT 2012]
and completed.
RAID sync finished on volume C. The volume is now fully redundant.
[Sat Apr 21 17:11:22 EDT 2012]
About 3 hours later on Sat, Apr 21, 2012 at 8:12 PM, I receive the 'resync recommended' email alert again:
A SATA reset has been performed on one or more of your disks that may have affected the RAID parity integrity. It is recommended that you perform a RAID volume resync from the RAID Settings tab ( accessible in the Volumes page => Volume tab in FrontView ). The resync process will run in the background, and you can continue to use the ReadyNAS in the meantime.
followed by the same disk fail and shutdown messages earlier:
Disk fail event occurred on SATA channel 2.
If the failed disk is used in a RAID level 1, 5, or X-RAID volume, please note that volume is now unprotected, and an additional disk failure may render that volume dead.
[Sat Apr 21 21:01:31 EDT 2012]
The disk on channel 2 has failed. The NAS will automatically shutdown in 30 minutes to prevent possible data loss resulting from additional failed drives.
[Sat Apr 21 21:01:32 EDT 2012]
The disk on channel 2 has failed. Shutting down the system to prevent possible data loss resulting from additional failed drives.
[Sat Apr 21 21:31:37 EDT 2012]
5 Replies
- So, after the Full Erase completed I took the drive home and hot-added it to the chassis for one last attempt for salvation. It detected the drive pretty quick and started a resync. At time of writing this post the disk is behaving correctly. Interesting it will be to see how long for. Here is also my SMART info for disk 2:
SMART Information for Disk 2
Model: ST31500341AS
Serial: 9VS29GSF
Firmware: CC1H
SMART Attribute
Spin Up Time 0
Start Stop Count 1850
Reallocated Sector Count 5
Power On Hours 21742
Spin Retry Count 11
Power Cycle Count 50
Temperature Celsius 45
Current Pending Sector 0
Offline Uncorrectable 0
UDMA CRC Error Count 1
Head Flying Hours 123613453767503
ATA Error Count 0
Extended Attribute
Hot-add events 1
Hot-remove events 0
Lp stat events 0
Power glitches 0
Hard disk resets 0
Retries 0
Repaired sectors 0 - Keep a watch on changes in the reallocated sector count and the spin retry count. Increases in both counts are associated with failing drives.
I'd suggest configuring the email alerts, so you don't need to remember to monitor them.
BTW, normal advice from Netgear is to replace disks with 50 (or more) reallocated sectors. - Very little reallocated sector count for that disk, only 5. I have email alerts setup since getting the NAS.
I wouldn't replace it now, I am just suggesting you keep a close watch on it.emk wrote: Very little reallocated sector count for that disk, only 5... - I certainly intend to. Thanks for your feedback.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
