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Forum Discussion
Open Question to Netgear - What are Your Intentions?
I have been a forum member and ReadyNAS owner since December of 2009. Certainly not as long a many of the add-on developers such as super-poussin and whocares, not as long as some of the more experie...
To the previous speakers,
I am a Junior Tech support contractor. To comment mainly on @ahpsi's initial post.
(a) Employees like Yohdah and Chirpa, who may have left the company for their own reasons, simply
are not replaceable.
(b) Netgear management do want increased involvement of staff on the Forums. But it is about getting
time and resources.
(c) The company has been focused on new Products this year such as the ARM Duo & v2, ReadyData, ReadyDrop etc.
(d) Finally, as a Junior contractor, there are a large proportion of posts here, that are specific to particular
individual users, with variations in Disk manufacturers, add-on's,etc, that Tech support would not be able to
replicate in a lab situation. So, I do give credit to the Voluntary Community activists on the forum who contribute their time, and expertees.
Thank you,
Marto,
L2 Tech Support
I am a Junior Tech support contractor. To comment mainly on @ahpsi's initial post.
(a) Employees like Yohdah and Chirpa, who may have left the company for their own reasons, simply
are not replaceable.
(b) Netgear management do want increased involvement of staff on the Forums. But it is about getting
time and resources.
(c) The company has been focused on new Products this year such as the ARM Duo & v2, ReadyData, ReadyDrop etc.
(d) Finally, as a Junior contractor, there are a large proportion of posts here, that are specific to particular
individual users, with variations in Disk manufacturers, add-on's,etc, that Tech support would not be able to
replicate in a lab situation. So, I do give credit to the Voluntary Community activists on the forum who contribute their time, and expertees.
Thank you,
Marto,
L2 Tech Support
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