Open Question to Netgear - What are Your Intentions?

I thought I'd revisit this 'open letter' as it now has been almost six months since I created this thread. Since that post we have seen the introduction of the next generation of ReadyNAS running a brand new OS with a new delivery method for apps, new underlying filesystem and new hardware. We have been told the new OS would not run on existing 64 bit x86 models and almost immediately after this announcement had posts on this very forum instructing us how to do just that. We have posted and read posts on the forum and on the ReadyNAS Facebook page detailing the level of frustration some felt about the perceived lack of participation from Netgear and the feelings of abandonment some felt when told their relatively new NAS is EOL. We have seen bugs that corrupt filesystems, prevent the use of the full volume and truncate large files and also seen Netgear support begin to take notice and attempt aid. For a period of time we have seen Chirpa almost single-handedly play the role of Netgear support and mdgm and StephenB handle the lion's share of 'Netgear enthusiast' support. We've seen users leave - Synology, QNAP and others benefit. We've seen the ugly specter of censorship when posts starting hitting a little too close for comfort. We've heard that Netgear views the forum as nothing more than an annoyance, that 'office politics' are to blame for the dearth of posts by Jedi and that for many Netgear employees this is simply - and only - a job.

What we haven't heard is a response. A response to the original question - what are your intentions?