NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
OT: MIght see reduced forum participation after unannounced password rule changes
Just a heads up guys, since I have no real idea where to otherwise let you know...
After using these forums for some time with a password-manager password of 40 characters and a wide array of characters, I suddenly found myself prompted with "You must enter a password" when trying to sign into My Netgear. I tried multiple computers, browsers, and even a password reset. But each time I got this completely bizarre message AFTER typing a password.
Thinking this may have been something [redacted], I tried ridiculously short passwords and then inched my way back up until I figured out that 20 was now the new (and not advertised) maximum. Too short, frankly. But then I also learned that not all symbols remain supported after supplying a 20-character password and THEN having it respond with:
"Password should only contain alphabets, numbers or these symbols !@#$%^&*()"
I'm sorry... but who the [redacted] was allowed to make this change without any warning to users? Might be handy to, oh, actually have the password rules DISPLAYED on the PASSWORD CHANGE form as well, rather than play 20 questions with the form until one finds a non-objectionable (and insufficiently complicated) password.
2 Replies
I just had another run-in with this but now I see a pattern. It's "Community" that has this problem. I tracked down and reset a couple of old "MyNetgear" accounts, and used fairly long passwords with them, including a variety of symbols and whatnot. MyNetgear had zero problem with this and worked well.
The /problem/ came when I tried to reply to a thread in Community, which complained (as before) that I hadn't provided it a password. It seems that Community isn't able to support either the same /length/ of passwords as MyNetgear nor passwords with more complexity. So we have to dumb down our MyNetgear (and cloud, and and) passwords so that Community isn't bothered.
Is this something that could be addressed, so that there is parity in the support of password complexity across the web applictations Netgear makes available, especially considering that they share login information?
Hi btaroli,
Thank you for the information. Let me see if I can check your inquiry.
Regards,
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
