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Forum Discussion
Problem with Community support system
Where do I report problems with this system itself?
It is really anoying when you don't have a general support email fir things which don't fit in the boxes you classify 'support' into.
Like this Comminuty web site. No category for faults with it.
Hence I'm posting here.
5 Replies
Hi Michael_Oz
What issues are you having on the Community? You can PM us moderators if you are having issues on the Community site or Contact Support or post on the appropriate product board if it's with your devices.
We're here to help and check on the issue you are having.
Regards
You can also post community issues here: https://community.netgear.com/t5/Community-Feedback/bd-p/en-my-community-feedback
Marc_V wrote:
> You can PM us moderators if you are having issues on the Community site
Good to know
> Contact Support
How do you contact support?
I clicked 'support' at the top of the page, that asks you to select a product, not applicable in this case.
I clicked 'netgear' at the top of the page, then 'support' ditto.
Scroll to bottom, clicked 'contact us', under 'email us' there are email addresses for sales, press & investors, and a link 'Contact Customer Support' ->
Contact NETGEAR Support
None of which are ACTUALLY CONTACT WITH CUSTOMER SUPPORT, and not applicable in this case, I am not in need of product support.
So I give up and post this.
> post on the appropriate product board if it's with your devices.
Yes, that part works.
StephenB wrote:> You can also post community issues here: https://community.netgear.com/t5/Community-Feedback/bd-p/en-my-community-feedback
Good to know, but 'feedback' was not what I was after.
Specifically I got an email, which clearly reflected a bug in the system & I wanted to report it. Which would be easy if I could forward it to a customer support email.
Hello ${recipient.login},
A reply to a topic you are following has been accepted as a solution!
Topic: ${thread.topicMessage.subject} Author: ${thread.topicMessage.author.login} (${thread.topicMessage.author.ranking.name}) Date: 2019-02-03 01:25 PM Hi @micheal_Oz
Have you set DNS on your NIC settings?
SMB Discover currently works with MacOS, Linux and NAS Platforms as indicated.
Hope this helps!
That is copy from html email & paste here.
The primary problem is obvious.
A secondary problem, as the issue is not fixed it should not be marked as a solution, so I go looking at the thread there does not appear to be a marked solution.
Michael_Oz wrote:Good to know, but 'feedback' was not what I was after.
Understood, but you can report issues there also.
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