NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Purchased New readyNAS 524XD6 Drives do not show up on Compatability List?
Hi All,
I purchased a New RN524XD6 Netgear nas and it came with Toshiba 6TB Drives (4 total) with Model number MD04ACA600. I do not see these on the HCL List at all? I am a bit confused as this was...
toto7 wrote:
but want to make sure the drives are also covered by the 5 year Warranty as well since I did buy the D6 version of this NAS. I appreciate any comments on this. I have registered my product today and uploaded proof of purchase to Netgear. Thanks in advance!
The "D6" has a 3 year warranty on the drives (5 years on the chassis); the "E" models have enterprise drives with a 5 year warranty. https://kb.netgear.com/26066/ReadyNAS-Support-and-Warranty
I've seen other posters say their Netgear-supplied disks weren't on the HCL, so I wouldn't stress about that.
Hi toto7
Welcome to the Community!
StephenB of course we can help, toto7 can PM me the S/N of his ReadyNAS 524XD6 so we can properly check with Support and confirm.
Most drives are compatible with ReadyNAS despite not being listed on the HCL since it's not updated that frequently. What's important would be your Proof of Purchase so NETGEAR can make sure to get your warranty honored once you submit any case for RMA.
If you purchased the NAS with the drives bundled not separately listed on your receipt then you don't have to worry with your Disk warranty it should be included on your 5 year warranty
Update:
Checked PoP using your Email. It should and it will be honored by Support.
Regards
Hi toto7
Your RN524XD6 is registered properly and it's a good thing you attached the PoP already. Your warranty for your device and drives will be honored by NETGEAR Support and Amazon is an Authorized reseller so nothing to worry on that.
Regards
- Thanks so much for looking into this. I greatly appreciate it. Now I can and will enjoy my brand new NAS with peace of mind of a total 5 year warranty.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
