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putname+14
I have a support contract that I paid for but there is no place on under MYNETGEAR to open a ticket. The system doesn't recognize that I have this option. It only allows me to enter info in Ask The C...
What firmware are you running?
stiperseeker wrote:
I have a support contract that I paid for but there is no place on under MYNETGEAR to open a ticket.
Does this guide help? https://community.netgear.com/t5/WiFi-Range-Extenders-Nighthawk/Nighthawk-EX8000-NO-SUPPORT-AVAILABLE-AFTER-REGISTERING/m-p/1641893#M26034
If not, try emailing customer.service@netgear.com
stiperseeker wrote:
the RN104 is no lame it doesn't support LACP.
The RN104 does support LACP. But the JGS516PE doesn't (according to page 6 of the datasheet here: https://www.netgear.com/images/datasheet/switches/Gigabit_Ethernet_Smart_Managed_Plus_Switches_DS.pdf )
stiperseeker wrote:
Can I get it help restoring it and getting the LAG working?
Does it boot if you disconnect one of the ethernet cables?
If not, you could do an OS reinstall. That will reset the password to password, reset the NIC back to the factory default (DHCP, no bonding,etc), and turn volume quota off. Instructions are on pages 28-29 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf
I am running 6.9.5
I mis-typed. It is the JGS that doesn't support LACP.
I was able to pull the plug and reboot after unpluging one of the cables. Now it's resyncing for about 20 hours probably like last time.
Does this guide help? https://community.netgear.com/t5/WiFi-Range-Extenders-Nighthawk/Nighthawk-EX8000-NO-SUPPORT-AVAILABLE-AFTER-REGISTERING/m-p/1641893#M26034If not, try emailing customer.service@netgear.com
No, it didn't help, but thanks. Seems that person has (had) a similar issue. See snapshot below. It doesn't have any option for Chat or email or anything.
And the next snaphot shows that my purchased support is still valid. And it doesn't matter which browser I use. I've tried FF, Chrome, IE, on multiple machines.
stiperseeker wrote:
Can I get it help restoring it and getting the LAG working?
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