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No volume exists
Hi,
I have a Readynas RN10400 with firmware version 6.9.4
It has 4 x Seagate NAS ST3000VN000 disk drives orginally X-RAID but since issue the system shows RAID 5 and zero free space.
...
Hi davidburchett52,
You may download the logs and upload it to a file sharing site then PM me the download link. We may be able to check what would cause the volume to become inactive.
I also agree with @StephenB that it will be best to contact NETGEAR support so they can assist you in finding what caused the issue and with the data recovery as well.
Regards,
davidburchett52 wrote:
- The system is reporting a high uncorrectable error count [2352] on one disk - Should I try and fix, replace or run any tests on this disk before or after the reset?
I wouldn't use a disk with this error count (and I wouldn't attempt to "fix" it either").
Personally I'd replace it with the NAS powered down, and do the reset using the boot menu.
davidburchett52 wrote:
- Do you know of any gotcha's when it comes to performing a factory rest on this device/OS version?
No. The procedure is documented on pages 28-29 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf
Might be a gotcha when doing a factory reset for this model/OS afterall...
Following the factory reset the front panel is showing the message "putname+14" and the power button is unresponsive!
If you can connect the disks to a Windows PC, you can zero them with the "write zeros" test in WDC's lifeguard program. There's a quick-zero option that will also work.
Then put the disks back in the NAS and power up. The NAS will do a factory install when it detects the disks are unformatted.
OK so WDC Lifeguard and Seatools were unable to write to the drive so I got the dive wiped in Windows Disk Management.
The disk is now back in the NAS and following an initial Data Degrade message on the front CP it is now recovering data.
I suspect it's rebuilding the array but I would rather it be restored to factory state as I no longer need the data and would like to start afresh with a clean system/drives.
What's the next step, Turn it off then perform another factory reset or wait untill it's finished recovering data and then do the factory reset?
davidburchett52 wrote:
OK so WDC Lifeguard and Seatools were unable to write to the drive so I got the dive wiped in Windows Disk Management.
That's weird, and suggests that something might be wrong with the drive. What's the model number (and manufacturer)?
davidburchett52 wrote:
What's the next step, Turn it off then perform another factory reset or wait untill it's finished recovering data and then do the factory reset?
I'd let the resync finish and look at the SMART stats - confirming that the drive is actually ok.
You can then do a factory reset from the boot menu (or alternatively from system->settings in the web ui).
Drives are all the same, Seagate NAS ST3000VN000 and the one from drive bay 4 that the NAS was reprting errors on was removed and tested using Seatools and WDC Lifeguard. The drive passed all tests incluing the long ones but niether of these tools were able to write to the drive, I suspect because it was locked by the NAS OS RAID application. So, I used Windows 10 disk to wipe it and that worked fine. Popped it back in the NAS and as mentioned it started to rebuild, currently at 8% after 12 hrs, going to be a long wait before I can do another factory reset?
davidburchett52 wrote:
I suspect because it was locked by the NAS OS RAID application.
The NAS application shouldn't lock the drive. And if it had locked it, Windows wouldn't have been able to format it either.
So something else went (or is) wrong.
FWIW I have had drives that passed the non-destructive tests, but which failed the write-zeros test. If you did a quick format in Windows it doesn't write to much of the drive - just enough to create the file system.
Just to let you know that the unit has been factory reset and running like new again, Seagate replaced my faulty 3TB with a new 4TB drive and although I don't see any more storage it seems to be getting on with the other three 3TB drives without any issues. Thanks for your help and assistance as we've worked through this issue.
I'm glad it's resolved :smileyhappy:
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