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Forum Discussion
Nighthawk EX8000 NO SUPPORT AVAILABLE AFTER REGISTERING
I registered my mesh modem, filling out all the boxes. The website recognizes that the product is registered. BUT when I try to get some of my 90 day support, I get sent around in circles to register...
Clicking the blue "Contact Support" button produces the page that I attached. Nothing produces any ability to get a chat, a phone number, an email box, NOTHING Just a big circular parade of useless pages. If I click on "attach files..." button, it takes me to "log in page" and it all starts again.
This looks like a deliberate fraud to avoid having to supply support.
I see the screens below. Let us know where your's diverge.
I get to the screen with the blue CONTACT SUPPORT button. I click on the button and get the same screen without the blue button (SEE my original attached screen cap) if i click on
- Attach Files to Support Case I get the same page.
- if i click on My Support I get the blue button to CONTACT SUPPORT and get the blank page as the screen cap i gave in original post. It's just a big frustrating circle of frustration
If i click on any of the green check marks that show on my registered product, i get this pop-up that appears to ask for proof of purchase(not sure if this is relevant to the problem)
TheTexasPaul wrote:
If i click on any of the green check marks that show on my registered product, i get this pop-up that appears to ask for proof of purchase(not sure if this is relevant to the problem)
I'm not sure if it is relevant either, but you should upload proof-of-purchase. Netgear will check it even if you reach them by phone.
Where are you based? US?
I'm in the US. I am unable to upload anything or in any way contact Support. That is the problem.
I have been contacted by the support crew, who will call me soon to help solve this issue, thankfully.
