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  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired

    Hi puxho30,

     

    Can you confirm if this is a replacement unit? Is the unit non-working?

     

     

    Kind regards,

     

    BrianL

    NETGEAR Community Team​

    • puxho30's avatar
      puxho30
      Aspirant

      Hi BrianL,

      The unit not woriking very well, when the firmware change the eeprom need to modify. I saw some pictures and I don´t know if necesary block with jumper the 1st, 2nd and 3th column of J13.

       

      Kind Regards

      Leandro

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        At this point if you are the original purchaser from an authorised reseller I would try and do an RMA if the unit is under warranty. But if I remember correctly you have a second hand unit so it would be OOW.


        Can you boot the NAS to tech support mode and let me know the 5-digit code? This will be the last time I try to fix this. I think there is something wrong with this unit which would not be surprising if you picked this up second hand.

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