Forum Discussion

Aspirant

Jul 21, 2021

RN212 v6.10.5 Hot Fix 1- Antivirus Scanner Failed to Update

Antivirus scanner definition file update failed due to download failure. Check your Internet connection. The last update was 10/28/2020 I've read previous threads of users uploading the latest f...

StephenB

Guru - Experienced User

Jul 22, 2021

HansRL wrote:

@ StephenB, My guess is the reported error (ReadyNASOS service or process was restarted) has everything to do with the failing "antivirus scanner definition file update" and probably caused by consuming all the memory by the virus update process. I got the same errors when I encounter this issue.

Quite possible, though I'd add a full OS partition might also be a cause.

HansRL

Apprentice

Jul 30, 2021

@ jcontech,

in another post I described a solution or by-pass which worked for me, so probably you did not see that post, so I re-post it here now:

1) enable SSH on your NAS (can be done via the gui: system-tab and option setting)

2) on your PC install WINSCP

3) FILE-PROTOCOL: SCP ; HOST NAME: IP-address of your NAS ; PORT NUMBER: 22 ; USER NAME: ROOT ;
(your ROOT-password is the same as your ADMIN-password) ; click LOGIN

4) similar to EXPLORER go to directory: /var/lib/clamav/

5) right-click the members (antivir;bytecode;daily;main;mirrors) and choose DOWNLOAD AND DELETE
put/save them somewhere on your PC

6) change or go to directory: /etc/clamav/

7) right-click on member freshclam.conf and choose EDIT

8) click after "ReceiveTimeout 120" and hit ENTER
copy/past "TestDatabases false"
member should look like below:

DatabaseOwner root
LogSyslog true
LogFacility LOG_LOCAL6
Debug false
MaxAttempts 5
DatabaseDirectory /var/lib/clamav
DNSDatabaseInfo current.cvd.clamav.net
ConnectTimeout 120
ReceiveTimeout 120
TestDatabases false
ScriptedUpdates true
CompressLocalDatabase false
Bytecode true
NotifyClamd /etc/clamav/clamd.conf
OnErrorExecute /usr/bin/clamav_event -s 1
OnUpdateExecute /usr/bin/clamav_event -s 0
Checks 2
DatabaseMirror database.clamav.net
DatabaseMirror db.cn.clamav.net
DatabaseMirror db.tw.clamav.net

9) close window in which your are editing freshclam.conf (save it of course)
10) restart your NAS

Hopes this will solve your issue

AdriFrijters
Tutor
Nov 01, 2021
Hello all,
Again i have the same problem. Is there a 'how to fix it' for dummies?
- StephenB
  Guru - Experienced User
  Nov 01, 2021
  AdriFrijters wrote:
  
  Hello all,
  
  Again i have the same problem. Is there a 'how to fix it' for dummies?
  
  Best option is to try 6.10.6 beta. https://community.netgear.com/t5/ReadyNAS-Beta/ReadyNASOS-6-10-6-Beta/m-p/2151119#M10972
  
  The version of ClamAV in 6.10.5 is being deprecated by the ClamAV folks.
  - AdriFrijters
    Tutor
    Nov 05, 2021
    Stephen,
    thanks but as a 'Dummie' it's more wise to wait a few days for the final.