Hello,I have a Ready NAS 102 version 6.4.1. It seems maybe the OS is out of date because even though is powered on, I can ping it, my network and computer sees it, it will no longer let me in to get to my data. At this point I just want to take the removable drives out and save off the data. However, I think the OS has some type of security preventing me to do this. How can I get to my data? Does NetGear offer a service to get the data saved off?

BenRedd wrote: If I try to browse the drive <IP>/admin or just <IP>, I get the "This site can't be reached " form my windows bowser. Let me try again. First download RAIDar 6.5 from this page and install it on your PC: https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar Scroll down the web page until you see this section: After you install RAIDar on your Windows PC, run it, and see if it finds your NAS. If it does, you'll see a page that looks like this: It'd be useful to see exactly what your page says, so posting a screen shot would be helpful. Second, open explorer and enter \\nas-ip-address in the address bar as shown below. DO NOT CLICK ON THE ICON. Make sure you start with \\ When I do that, I get a list of shares. I've removed most of their names in the screen shot above. It'd be helpful to know if you see a list of shares, or if something else happens.

BenRedd wrote: I mentioned in the reply prior that if I type the \\ <IP> in the File Explorer the browser does not open but I get this error: Thx. FWIW, you said you got a "This site can't be reached" message, which is not something I've seen with file explorer. I wasn't sure if you meant "internet browser" or "file browser" in your earlier reply. BenRedd wrote: Any other thoughts? I suggest testing the disks in a Windows PC (using either SATA or a USB adapter/dock to connect them). Vendor tools are best (Seatools for Seagate, WD's dashboard utility for WD). Power down the NAS before removing them, and label them by slot so you know where they go. With the disks removed, you might also power up and NAS and confirm that you see a "no disks" status in RAIDar. You could also try resetting the admin password back to the default password, and see if that gives you access to the admin web ui. You do that using the "OS reinstall" option in the boot menu. See pages 20-21 here: https://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf Be careful not to do the factory default procedure, as that will reformat the disks and destroy the data. Do you have a backup of the data?

Except that you get the user name and password prompt, this sounds very much like you have made changes in your network configuration but the NAS still has a static address for the old configuration. Is your PC's IP address in the 192.168.1.xxx range? The OS re-install suggested by StephenB would also remedy this.

BenRedd wrote: I have a Ready NAS 102 version 6.4.1. It seems maybe the OS is out of date Dec 2015 firmware, so yes - very out of date. Current firmware is 6.10.9. Did you ever update it? BenRedd wrote: I have a Ready NAS 102 version 6.4.1. It seems maybe the OS is out of date because even though is powered on, I can ping it, my network and computer sees it, it will no longer let me in to get to my data. What status is RAIDar giving you? You want RAIDar 6.5 https://kb.netgear.com/20684/ReadyNAS-Downloads What happens if you browse to https://nas-ip-address/admin? (using the real NAS IP address of course). Do you get a username/password prompt? What happens if you enter \\nas-ip-address in the File Explorer address bar? Make sure you use the correct slash (\\, not //).

There is no protection on the drives unless you set it up as an encrypted volume. But it's a Linux MDADM RAID with a Linux BTRFS file system on top, neither of which can be read by Windows natively. There are some beta drivers out there that purport to add that capability to Windows, but I've not tried them.

Ready NAS 102 no longer accessable

26 Replies

StephenB
Guru
May 19, 2023
BenRedd wrote:
I have a Ready NAS 102 version 6.4.1. It seems maybe the OS is out of date

Dec 2015 firmware, so yes - very out of date. Current firmware is 6.10.9. Did you ever update it?

BenRedd wrote:

I have a Ready NAS 102 version 6.4.1. It seems maybe the OS is out of date because even though is powered on, I can ping it, my network and computer sees it, it will no longer let me in to get to my data.

What status is RAIDar giving you?

You want RAIDar 6.5

https://kb.netgear.com/20684/ReadyNAS-Downloads

What happens if you browse to https://nas-ip-address/admin? (using the real NAS IP address of course). Do you get a username/password prompt?

What happens if you enter \\nas-ip-address in the File Explorer address bar? Make sure you use the correct slash (\\, not //).
- Sandshark
  Sensei
  May 19, 2023
  There is no protection on the drives unless you set it up as an encrypted volume. But it's a Linux MDADM RAID with a Linux BTRFS file system on top, neither of which can be read by Windows natively. There are some beta drivers out there that purport to add that capability to Windows, but I've not tried them.
  - StephenB
    Guru
    May 19, 2023
    Sandshark wrote:
    
    There is no protection on the drives unless you set it up as an encrypted volume. But it's a Linux MDADM RAID with a Linux BTRFS file system on top, neither of which can be read by Windows natively. There are some beta drivers out there that purport to add that capability to Windows, but I've not tried them.
    
    I think we need to first confirm the NAS status as best we can. It's quite possible that the problem is disk-related.
- BenRedd
  Aspirant
  May 21, 2023
  Hello thanks for the reply. If I try to browse the drive <IP>/admin or just <IP>, I get the "This site can't be reached " form my windows bowser. I used t be able to get is a couple of months ago. The unit is powered on and lights green. The Icon shows up in my Network connections in the File manager. However, when you click on it it no longer show's you the file folders or any content. This is a mirrored dual RAID and my gut is is is the NAS SW and drive data is OK. I just need to get to it...