NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNas 102 , in 2023 ,I can’t find the software online , it says it’s corrupt
Are there trouble shoot videos ,does net gear still support ReadyNas 102 ,can someone send me a link to download the original software please
AnishaA wrote:
Also, we will provide you paid data recovery services despite of your warranty.
I am puzzled by this statement, because several posters in recent months have tried to get the paid data recovery service and were unable to get any response from Netgear when they asked for it.
Hello StephenB ,
The customer can open a support ticket and we will provide paid data recovery services.
Have a lovely day,
Anisha A
Netgear Team
AnishaA wrote:
The customer can open a support ticket .
Actually they tell me that they can't do that. Opening a ticket on support.netgear.com requires a support contract - which is not available for any ReadyNAS, since they are all EoL. They also frequently try emailing support, and get no response. Some have requested mods to escalate (including you), but that didn't lead to any followup by Netgear. Eventually they just give up on Netgear.
Over the last 6-12 months I have personally gotten a lot of PMs asking for my help from folks dealing with inactive or failed volumes. In the past, I've often suggested the data recovery service, but I've stopped doing that since no one seems able to actually get it.
If there is a pathway to reliably secure the data recovery service, it would be good to document the specific steps required in this article:
And maybe someone from Netgear should actually try those steps (pretending they are a customer).
Hello,
We are working on the data recovery case for the paid services also. We are not sure what is the gap for the customer to reach the support for data recovery.
Also, they can also hire professionals to recover the data if the data is very crucial.
Data recovery may differ from case to case according to the issue. So it would be better to reach the support or hire a professional.
Have a lovely day,
Anisha A
Netgear Team
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
