NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

rob230's avatar
rob230
Aspirant
Jun 25, 2015

ReadyNas 102 locking up completely

Hello


I have a ReadyNas 102 with 2 x 2TB Samsung drives

About 3 weeks ago it locked up, no SMB, FTP, HTTP, Telnet or even PING at all. No LED activity (just staying on)

Only way to get round it is to pull the power chord and re-insert.

This has now become so frequent I have backed up the data and performed the following:

Full factory reset,
Full factory reset again but with just one drive
firmware update to the latest beta firmware T153 I think.

No matter what I do after a few hours the unit locks up solid and can't be accessed. I've checked the unit and it's not running hot, it's well ventilated and isn't getting knocked physically (although I do want to kick it quite hard)

Nothing I seem to do is working, is it ready for the scrap heap or can I try more things?

4 Replies

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Please send me your logs (see the Sending Logs link in my sig)?
  • Logs sent, although if this is easier, I've put them in my dropbox

    https://www.dropbox.com/s/4fh3dhlta0h003w/System_log-ReadyNas-20150626-063958.zip?dl=0
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Fixed by updating to 6.2.5-RC1. Has not locked up since installing this firmware about a week ago.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More