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PhilStark's avatar
PhilStark
Aspirant
Nov 15, 2020
Solved

Readynas 102 Management service is offline after upgrade to 6.10.3

Hello

 

After a long while offline, I restarted my ReadyNAS 102 and upgraded the firmware to 6.10.3

I had issues connecting to it and after a couple of froced shutdowns I got a "Management service is offline" when I launch my RAIDar

Which is a "good" thing since first it didn't detect it at all.

I tried the OS reinstall to no avail. I get the same issue "Management service is offline".

When I try to click "download logs" it requires login/password but won't take admin/password as credentials.

That's why I tried the OS reinstall option at first but still not working.

 

Any idea what I could do to fix the issue ?
Thanks in advance
Philippe

 

 

  • PhilStark's avatar
    PhilStark
    Nov 15, 2020

    Hi StephenB  !

     

    I retried the OS reinstall and the second time it worked ! I guess either the first time I did it wrong or something...  don't know.

    But now it's working and I have access to all my stuff. All good !

    Thanks a lot !

     

    Cheers

    Phil

5 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Nov 15, 2020

    Do you have files you need to offload?

     

    If you don't, you could just try a fresh factory install.

    It might also be useful to test the disks in a Windows PC with vendor tools (seatools or lifeguard).

    • PhilStark's avatar
      PhilStark
      Aspirant
      Nov 15, 2020

      I do have files on one of the hd I don't want to loose. Could I remove only that one and do a factory reset ?

      No other way around it ?

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Nov 15, 2020
        PhilStark wrote:

        I do have files on one of the hd I don't want to lose. Could I remove only that one and do a factory reset ?

        Not without access to the web ui or ssh.  You'd need to export the volume first (which you can't do w/o access).

         

        You could

        1. use paid netgear support (my.netgear.com); getting per-incident support if you can.
        2. try exerimental Windows software for btrfs and mdadm, and see if you can access the files that way. https://github.com/maharmstone/btrfs and https://github.com/maharmstone/winmd
        3. access the NAS in tech support mode (which requires linux skills).  From there you could back up your files to a USB drive, and also export the volume that has the files you don't want to lose.  

         

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