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Forum Discussion
ReadyNAS 102 not displaying files while also reporting 2/3 of the storage drives are full
I'm a little stumped, so I'm coming here for help.
I work closely with a photography business, and recently while setting up a new NAS, they reported not being able to access files on their old NAS from 2014-2015.
As the title mentioned, the web GUI displays 1.3TB of data being stored on the device, but under none of the folders am I able to find a single file. This is also reflected when I pull the drives and check them on a SATA dock. I am able to access information related to the drive in the Disk and Partition wizard in Windows, but this is mainly limited to partition data and sizing. I can also access the device through file explorer over the network and view the same folders that are visible on the GUI, but still no files. The user had not reported any issues until recently, so I'm guessing a recent change was made, but I'm not sure what that change would be, where it came from, or what initiated it. This has always been used as a mapped mirrored drive and nothing else, so I doubt something got touched in admin settings to cause this.
I'm at a loss, so any assistance would be greatly appreciated. I am willing and able to walk through any troubleshooting steps, but preservation of this data is highly important.
5 Replies
CalebCPI wrote:
This is also reflected when I pull the drives and check them on a SATA dock. I am able to access information related to the drive in the Disk and Partition wizard in Windows, but this is mainly limited to partition data and sizing.
That part is expected - Windows doesn't understand the file system that the NAS uses.
CalebCPI wrote:
As the title mentioned, the web GUI displays 1.3TB of data being stored on the device, but under none of the folders am I able to find a single file.
Did you also browse the home folders? They aren't easily browsed from a PC.
One possibility is this was a user error - someone accidentally deleted all the files. If snapshots are enabled for the shares, then the files are still there (just hidden in the snapshots). You could restore the files from the most recent snapshot taken in every share.
This makes sense, but I haven't been able to restore anything effectively. Either the restores I initiate fail or they do not provide me with any additional files. I also checked the log files and can't find anything productive to suggest that the loss of data was initiated by an action with shares or drives. I spoke with someone from the business and they explained that this drive is very infrequently accessed, but it likely stopped working after some rearranging. I'm assuming they pulled the power instead of letting it shut down gracefully, so I also wonder if anything is stored on volatile memory that's necessary to access this data.
You could also try ReclaiMe - connecting a disk to a Windows PC.
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