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ReadyNAS 104 status: management system offline via Raidar
Hello,
Need assistance as the admin page is not accessible "ReadyNas admin page is offline". Hope you guys can help.
Model: ReadyNas 104
Firmware: 6.9.3
Status: Management Service is offline
Logs as attached for checking
Thanks,
Hi Shirvin
Welcome to the Community!
The current status of your NAS needs SSH access to resolve this, it would be best if you contact Support to get this resolved. If you have a good backup of your data, another option is to do a Factory reset for a clean setup.
I suggest logging into my.netgear.com to create a case and get Support to assist. Please note that you may need to purchase a Support contract if needed, Pay-per-Incident Support is available.
Hope this helps!
Regards
7 Replies
Hi Shirvin
Welcome to the Community!
The current status of your NAS needs SSH access to resolve this, it would be best if you contact Support to get this resolved. If you have a good backup of your data, another option is to do a Factory reset for a clean setup.
I suggest logging into my.netgear.com to create a case and get Support to assist. Please note that you may need to purchase a Support contract if needed, Pay-per-Incident Support is available.
Hope this helps!
Regards
Shirvin wrote:
I will enable ssh when I get a chance and contact the support team.
Just to clarify, you don't need to enable ssh in order to the support team to troubleshoot.
Since you can't access the web ui, they will want you to boot the system in tech support mode, and send them a 5 digit code that will be on the NAS LCD display. They can access your system remotely using that code.
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