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Forum Discussion
ReadyNAS 212, "ReadyNas Admin Page is offline."
I bought my unit in late 2017, solely for the purpose of backing up photos. I know nothing about NAS, but I wanted something better than a portable drive that I would have to carry back and forth be...
zero-know-how wrote:
I bought my unit in late 2017,
FWIW, it is still under warranty if you purchased it new. Also, paid support would still help you, if you paid for per-incident support.
Can you connect to the NAS shares with Finder?
Did you try downloading the log zip file with RAIDar?
I did purchase it new from an authorized dealer in 2017. But when I entered the serial number on the Support page in order to create a ticket, the info displayed when I entered that number indicated that I wasn't entitled to any support, including e-mail and chat.
Using Finder and Shared, I am able to reach the drive and look at files that were transferred to it when I was working with one of the Netgear support reps shortly after I purchased the unit. Nothing has been added since then (2017), because the support person said that Time Machine couldn't simply transfer files to the NAS automatically. From my two-year-old notes taken during our discussion, she began talking about "sparse bundles" and things went downhill from there in terms of my comprehension.
Based on what you had written, I tried the two steps you asked about (connecting to the NAS shares with Finder and downloading logs. Both worked, although I have no idea where the downloaded log that I requested (Documents) actually went. I received a message that the download was successful, so that was enough for me to report back favourably. Then, just on a whim, I clicked on the Admin Page button, and it worked!! It displayed, and it shows its status to be healthy and anti-virus updated to March 30, 2020. It's working. Problem solved, I assume because what you asked me to do somehow woke something up somewhere.
Thank you both for taking the time to get involved. I appreciate your efforts in providing assistance. Tomorrow I'll dig through my old notes to see if I have something regarding the drag-and-drop method of copying photos and files to the NAS. I won't even attempt to do so using Time Machine.
All the best.
Robin
zero-know-how wrote:
I did purchase it new from an authorized dealer in 2017. But when I entered the serial number on the Support page in order to create a ticket, the info displayed when I entered that number indicated that I wasn't entitled to any support, including e-mail and chat.
The warranty is three years, so if you purchased in late 2017 you'd still be under the hardware warranty. You'd still have to pay for software support (that is only free for 90 days).
Okay, I didn't realize that. It's probably software support that I'll need, as I believe the hardware is functioning as it should. After the Admin Page suddenly decided to beging working last night, as described in a previous e-mail, I somehow managed to start a back-up job. I checked progress every few minutes, and before retiring for the night the status column showed that appx 32GB had been copied in about 42 minutes. I figured there were about 150 GB to be copied, and I expected the back-up job to be completed in perhaps four hours. This morning I found the status column with a red dot and the word 'Failed,' so something went wrong part way through the process. I'm not back to square one, because at least my Admin Page is working. Do you have any idea as to how much Netgear charges for software support?
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