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Forum Discussion
ReadyNAS 214 - Freezing / Locking Up
Hello,
I have a ReadyNAS 214 4 Bay Unit and running Version 6.10.3.
On September 3, I was not able to access the unit from my browser. When I checked the unit, the lights were blinking and there was no obvious issues. My plan was to power down the unit gracefully and then power it up. However, when I pressed, and held, the power button, I was not prompted by the unit, asking if I wanted to power down. I continued to hold down the power button without any success. The only think I could do was to pull the plug and luckily the unit came back online and everything was working as usual.
I looked in the log and found these entries before I pulled the plug:
Sep 03, 2020 04:59:38 PM System: ReadyNASOS background service started.
Sep 03, 2020 04:59:35 PM System: ReadyNASOS service or process (enclosure_monit) was restarted.
Sep 02, 2020 04:52:49 PM System: ReadyNASOS background service started.
Sep 02, 2020 04:52:46 PM System: ReadyNASOS service or process (enclosure_monit) was restarted.
Since September 3, there have been four more occasions where the unit locks up and I have had to pull the plug to get it back online. The latest being November 16. In looking at the entries in the log, these are the types of entries I am seeing:
Oct 06, 2020 09:29:44 AM System: ReadyNASOS background service started.
Oct 06, 2020 09:29:42 AM System: ReadyNASOS service or process (enclosure_monit) was restarted.
Oct 05, 2020 09:45:04 AM System: ReadyNASOS background service started.
Oct 05, 2020 09:44:55 AM System: ReadyNASOS service or process (readynasd,continuous_snap) was restarted.
Oct 03, 2020 09:44:08 AM System: ReadyNASOS background service started.
Oct 03, 2020 09:43:59 AM System: ReadyNASOS service or process (readynasd,enclosure_monit) was restarted
Sep 29, 2020 09:35:06 AM System: ReadyNASOS background service started.
Sep 29, 2020 09:35:04 AM System: ReadyNASOS service or process (enclosure_monit) was restarted.
Sep 28, 2020 09:07:10 AM System: ReadyNASOS background service started.
Sep 28, 2020 09:07:06 AM System: ReadyNASOS service or process (sysadm) was restarted.
Sep 24, 2020 10:55:43 AM System: ReadyNASOS background service started.
Sep 24, 2020 10:55:42 AM System: ReadyNASOS service or process (enclosure_monit) was restarted.
I am not seeing anything special about the time of these notices, as they have occured at all times.
Like I said, I have had this unit for years and have not seen these errors before starting September 2/3.
Any thoughts?
Thanks very much
12 Replies
Download the full log zip file from the web ui, and look in there (starting with system.log and kernel.log, looking around the time of the restarts).
How full is the data volume? Are you seeing any warnings that the root partition is filling?
Hi Stephen,
Thanks very much for the response. Per your note, I downloaded the logs and received the zip file. When I opened the System.log file, it only had 535 bytes of information which was several lines from today only, i.e., less than one day and nothing else. My UI says I have over 3800 entries in the log. Is there something special I need to do to get the complete log downloaded? Also, the Kernal.log file was empty. I can upload the zip file, or other individual files, if you think that would help.
Thanks again,
Terry
It looks like those logs have already rotated, so they're no longer on the NAS. You could perhaps look in disk-info.log, and make sure the SMART stats for your disks are ok.
I suggest capturing the logs again - either the next time you forcibly reboot, or perhaps if you see the restart messages in the log.
Don't post the full logs here - it's ok to cut/paste part of them them, but there is some privacy leakage if you post them all.
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