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Forum Discussion

DavidCas's avatar
DavidCas
Guide
Jun 28, 2022
Solved

ReadyNAS 3138 Warranty

My ReadyNAS 3138 is no longer booting.  When power is applied, drive 1 LED off, drives 2 & 3 LED green, drive 4 LED red, no status LEDs, fans spinning. I removed the drives, apply power, no status LE...
  • Marc_V's avatar
    Marc_V
    Jul 27, 2022

    DavidCas

     

    Was able to escalate and fix the Asset registration. Expert handling your case should process an RMA, you should receive an E-mail to complete the process. Please let me know if this issue is now resolved.

     

    Many thanks!

DavidCas's avatar
DavidCas
Guide
Jul 26, 2022

I am no longer getting any responses from the support person that was working with me.  I haven't gotten any e-mails since 7/20.  I'm not sure what else to do.  Any suggestions?

Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Jul 27, 2022

DavidCas

 

Was able to escalate and fix the Asset registration. Expert handling your case should process an RMA, you should receive an E-mail to complete the process. Please let me know if this issue is now resolved.

 

Many thanks!

  • DavidCas's avatar
    DavidCas
    Guide
    Jul 27, 2022

    Marc_V 

     

    Yes.  I received the e-mail and have completed the RMA online process.  I'll be sending out the unit today.  I appreciate all of your assistance.  Thank you.

     

    David Cassidy

  • DavidCas's avatar
    DavidCas
    Guide
    Aug 09, 2022

    The RMA went smoothly.  Thank you for all of the assistance.

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