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Forum Discussion
Solved
ReadyNAS 3138
We bought ReadyNas 3100 sometime last year and we did the setup without issues.
But now we bought ReadyNas3138 sometime March this year, using the same process to setup tha Nas like the previous one, but not working.
we dowload RAIDAR on my laptop /win 10
but we i run that RAIDAR software it does not detact that NAS 3138 on that RAIDAR.
Why is this, unlike the previous one we bought.
I need you help on this
Hi revpoint
Welcome to the Community!
ReadyNAS 3100 and RN3138 are on different firmware. RN3138 runs on OS 6 and the ReadyNAS 3100 on RAIDiator-x86 4.2.31.
If your RN3138 is not being detected by RAIDar 6.3 you may want to make sure it is properly connected on the Network or is getting power. Also, make sure that the disks are fine and since the RN3138 is brand new have you tried performing a Factory Reset? You can actually do that by accessing the Boot menu and RAIDar should detect it then proceed with the setup. Also, Brand new device purchased has a 90 Day Basic Support contract from the date of purchase included so you can also contact NETGEAR Support.
Hope this helps!
Regards
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Hi revpoint
Welcome to the Community!
ReadyNAS 3100 and RN3138 are on different firmware. RN3138 runs on OS 6 and the ReadyNAS 3100 on RAIDiator-x86 4.2.31.
If your RN3138 is not being detected by RAIDar 6.3 you may want to make sure it is properly connected on the Network or is getting power. Also, make sure that the disks are fine and since the RN3138 is brand new have you tried performing a Factory Reset? You can actually do that by accessing the Boot menu and RAIDar should detect it then proceed with the setup. Also, Brand new device purchased has a 90 Day Basic Support contract from the date of purchase included so you can also contact NETGEAR Support.
Hope this helps!
Regards
Hi revpoint
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