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DavidCas's avatar
Jun 28, 2022
Solved

ReadyNAS 3138 Warranty

My ReadyNAS 3138 is no longer booting.  When power is applied, drive 1 LED off, drives 2 & 3 LED green, drive 4 LED red, no status LEDs, fans spinning. I removed the drives, apply power, no status LEDs, fans spinning.  The system was ReadyNAS was working perfectly until this issue started.

 

My hardware warranty ends on 8/28/2022, but the Netgear online ticket system will not allow me to put in a support ticket.  I'm not sure if the system is having problems, or if my being so close to the end date won't allow the ticket to be created.

 

Is anyone else having this type of problem with the online support tools?

 

Thank you.

  • Marc_V's avatar
    Marc_V
    Jul 27, 2022

    DavidCas

     

    Was able to escalate and fix the Asset registration. Expert handling your case should process an RMA, you should receive an E-mail to complete the process. Please let me know if this issue is now resolved.

     

    Many thanks!

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