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Forum Discussion
ReadyNAS 314 - a year of hell and now lost 10years of data!
I bought a ReadyNAS 314 when they were new in the market back in April 2013. I bought it partly because I wanted to safeguard my increasing data storage with redundancy in case of disk failure, and al...
I would be interested to know how you restore data from a raid 5 array with 2 dead disks. simplified way on how Raid 5 works is it stores data like this 1+2+3=6 and recovers it doing 1+X+3=6 so 6-(3+1)=X=2.
Are you counting on the fact that the whole disk is not dead and that you can get back part of the data and hope that the two dead only partially failed so that you may recover one number of that sum and rebuild part of the raid using the two dead disk but recovering some data because they didn't fail on blocks concerning the same data ?
As for the initial problem, I assume that everybody read the Netgear Manual (I personally read only what interested me, not a good example for that ;) ) and I assume it clearly states that the device could fail and that the data wouldn't be recoverable that this is up to you to provide sufficient backup capabilities. So for the backup, your fault, your responsibility.
For the camera, you had some time to send back the product that didn't meet the requirements (Two weeks in Europe at least). But I agree this should have worked out of the box.
IF (and I stress the if) you used the software of the camera that was provided by Netgear and you had drives certified for that particular use (otherwise Netgear will say your disks weren't able to handle it) in a NAS AND certified by Netgear for the NAS, then Netgear ought to have provided you with adequate support and they didn't if they said to ignore the warning. They should have updated the software promptly to avoid those warnings. They also should have warned you that they may be false positives or not and to take action accordingly. They also should have told you to send the disks back to check if this was done with new ones or at least to check your disk status with an utility. If disks had come clean, this would have let them with only two options : their software was failing, their hardware was failing. Either case you should have had a decent solution from Netgear.
Now the problem is that we don't have a full log of what was said and done and we can't judge it (you noticed that what I said earlier is conditional). I know that when I call tech support I am a pain in the ass like some people would say, I don't give up until I think the support provided me the best advices they could (and I do check everything they say and try to find a solution before calling), I always stay polite though but have no fear to escalate the claim if I deem it necessary. This means that when someone tells me "you got a warning but that's nothing", I reply "then why is there a warning ?" and if they don't answer I ask to be put in relation with someone who can explain. That said I would also have tried to do the disk replacing for a day or two just to get more intel for the tech support to work on, but I would definitely have refused that as a solving solution either and would have continued to call tech support once or twice a week till solved (automated mail if needed) hoping to get someone more qualified to answer my claim.
Are you counting on the fact that the whole disk is not dead and that you can get back part of the data and hope that the two dead only partially failed so that you may recover one number of that sum and rebuild part of the raid using the two dead disk but recovering some data because they didn't fail on blocks concerning the same data ?
As for the initial problem, I assume that everybody read the Netgear Manual (I personally read only what interested me, not a good example for that ;) ) and I assume it clearly states that the device could fail and that the data wouldn't be recoverable that this is up to you to provide sufficient backup capabilities. So for the backup, your fault, your responsibility.
For the camera, you had some time to send back the product that didn't meet the requirements (Two weeks in Europe at least). But I agree this should have worked out of the box.
IF (and I stress the if) you used the software of the camera that was provided by Netgear and you had drives certified for that particular use (otherwise Netgear will say your disks weren't able to handle it) in a NAS AND certified by Netgear for the NAS, then Netgear ought to have provided you with adequate support and they didn't if they said to ignore the warning. They should have updated the software promptly to avoid those warnings. They also should have warned you that they may be false positives or not and to take action accordingly. They also should have told you to send the disks back to check if this was done with new ones or at least to check your disk status with an utility. If disks had come clean, this would have let them with only two options : their software was failing, their hardware was failing. Either case you should have had a decent solution from Netgear.
Now the problem is that we don't have a full log of what was said and done and we can't judge it (you noticed that what I said earlier is conditional). I know that when I call tech support I am a pain in the ass like some people would say, I don't give up until I think the support provided me the best advices they could (and I do check everything they say and try to find a solution before calling), I always stay polite though but have no fear to escalate the claim if I deem it necessary. This means that when someone tells me "you got a warning but that's nothing", I reply "then why is there a warning ?" and if they don't answer I ask to be put in relation with someone who can explain. That said I would also have tried to do the disk replacing for a day or two just to get more intel for the tech support to work on, but I would definitely have refused that as a solving solution either and would have continued to call tech support once or twice a week till solved (automated mail if needed) hoping to get someone more qualified to answer my claim.
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