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Forum Discussion
ReadyNAS 314 - a year of hell and now lost 10years of data!
I bought a ReadyNAS 314 when they were new in the market back in April 2013. I bought it partly because I wanted to safeguard my increasing data storage with redundancy in case of disk failure, and al...
Yes, I understand that if I had the time and willpower to continuously be on the phone to Netgear for a product that should have worked out of the box I may have got a solution earlier, and maybe even averted this disaster - but as with everything I wish to do urgently, life gets in the way as I have a family and a job.
The camera could not be returned, as it took Netgear 6 months to provide me with software that showed it didn't really work. Can you imagine a 3rd party (Panasonic) saying "Yeah no problem that Netgear didn't actually make the software for the product you bought, it's only been 6 months, just remove the camera from it's permanent location on your outside wall and take the waterproofing off it - we'll happily refund you"?
Basically I was stuck in the middle from day 1 with this, and it has been a headache ever since it arrived.
I know I won't get a refund from Netgear, I also will never get a refund for the camera, the 4 discs which apparently were pointless for the application, or for the tens of hours of my time trying pointless things and reinstalling non-working software to test Netgears virgin product!
I'm just going to keep airing my gripes though, so other people who may find this forum and are in the same position as me (not complete tech wizards who have to rely on the information they get form the manufacturers and their support departments) can make an educated decision to look at other options.
The camera could not be returned, as it took Netgear 6 months to provide me with software that showed it didn't really work. Can you imagine a 3rd party (Panasonic) saying "Yeah no problem that Netgear didn't actually make the software for the product you bought, it's only been 6 months, just remove the camera from it's permanent location on your outside wall and take the waterproofing off it - we'll happily refund you"?
Basically I was stuck in the middle from day 1 with this, and it has been a headache ever since it arrived.
I know I won't get a refund from Netgear, I also will never get a refund for the camera, the 4 discs which apparently were pointless for the application, or for the tens of hours of my time trying pointless things and reinstalling non-working software to test Netgears virgin product!
I'm just going to keep airing my gripes though, so other people who may find this forum and are in the same position as me (not complete tech wizards who have to rely on the information they get form the manufacturers and their support departments) can make an educated decision to look at other options.
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