NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
thedazman68
Apr 01, 2020Aspirant
Readynas 314 6.10.3 after update No ROOT access - rejecting know good password
After NAS updated 6.10.2 to 6.10.3 all my webserver setting & certificates were lost and my on-line store went down. I can no longer access root directories, my Gateone app I used for SSH no longer w...
- Apr 03, 2020
thedazman68 wrote:
I cant thank you enough, but if you send me a IM with your paypal details I'll say thanks some more
I appreciate the gesture, but no payment is needed.
I'm glad you got back into the NAS and got everything sorted out. :smileyhappy:
thedazman68
Apr 01, 2020Aspirant
Status: Connecting to 192.168.1.63:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER root
Response: 331 Password required for root
Command: PASS ******
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
I know the password is correct I've been using it for years till update. Again setting Admin password make no difference to root logon
Help !!!
StephenB
Apr 01, 2020Guru - Experienced User
Can you connect with ssh from a PC - not using a certificate?
- thedazman68Apr 01, 2020Aspirant
Thanks for quick reply, yes I've tried to connect putty using the community instructions for that. I've setup public and private keys. Added to Frontview ssh and user accounts and putty and it wont connect. not 100% sure what port I sould be using be connection is rejected
- thedazman68Apr 01, 2020Aspirant
server is rejecting all connections inc sftp,ssh,telnet for both root and admin. But I can use FTP only with admin and not root.
I have done an OS Re-Install and same. changed admin password "password" to my password and while FTP works only for admin. I thought root and admin pwd was the same. if that's the case I should also be able to ftp and root.
I also tried a password recovery but hung and didn't send e-mail at all and then locked me out totally. The OS re-install did get me back into the UI but can't get to any part of my webserver, phpmyadmin, BBphp. My site is down because myphpsql connection uses root and it can't authenticate. My forum is down too.
All because this blinking thing decided obviously I don't own this any more. The last update I did broke my store after changing web server config now it seems to have done a better job of killing my business.
I'm at a loss and after nearly 24 hours non stop trying to revocer my on-line store I'm litterally no further forward.
I really need to get root to let me in. I really shouldn't be having to lose my business just because of a firmware update
Unfortunatly i'm on a budget and can't afford proper webhosting
I hope a real readynas guru can get me to the file system
Daz
- StephenBApr 01, 2020Guru - Experienced User
Normally the NAS either uses a certificate or a password for a given username, but not both. Root is set up to use a password - which is why I was asking if you'd tried to connect without the cert.
The default ssh port will work, so you don't need to enter that with putty, etc.. Note that ssh is built into windows 10, so you can also just enter "ssh root@nas-ip-address" into the windows search bar. It will then prompt for the password.
Did you try booting up in tech support mode? You'd then be able to telnet into the box. It should be possible to mount the RAID array.
You'd log in as root with infr8ntdebug as the password (using telnet).
Then enter
# rnutil chroot # btrfs device scan # btrfs fi show # mount /dev/md127 /data
If you are using flexraid, then you'll need to substitute your data volume name for data.
Then you could investigate as if you were using ssh. Apache, etc won't running though. Personally I'd start by looking for a full OS partition, as that is a likely cause of your problem.
You could also then back up your data (including the storefront stuff).
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!