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admin password discrepancy. ReadyNas 4312
I may or may not have fixed my initial problems by upgrading FW from 6.10.8 to 6.10.10. I will try to explain this password issue.
I can logon to the webGUI.
I do have the admin password for the webGUI.
PROBLEM: the RAIDar utility said the webGUI user and password was incorrect, when I tried Diagnostics button. Could that be because the password is 19 characters alpha-num-punctuation?
I tried "password" too and other known company passwords, but RAIDar kept reporting incorrect username or password.
Could that be because there's a separate admin account that I can't locate, to be used with RAIDar? I can't imagine it's that mysterious. I could try re-setting the password to see if RAIDar works with default "password".
I inherited this device from previous IT guy, so I didn't have SSH turned on. Now I turned on SSH. I can logon to SSH with the known webGUI admin password. (Not that I really know what to do in the Linux SSH interface but it's there for emergencies.) It only fails for RAIDar. RAIDar only reported that the device status: Healthy.
initial problem:
webGUI was not responding, unable to locate web page. This continued for a few days. Sometimes i would get in (using Win7 Chrome) but webGUI intermittently become unusable, "waiting .... ".
The next day, webGUI mysteriously responded with a new logon prompt and I could see all the settings that were previously timing out and showing blank: Even the email setting was blank .. yet ReadyNAS was able to send email alerts. Now I was able to see logs again.
Then it briefly went blank or "waiting" again.
Finally, it stayed up and I was able to install FW update.
Along with this, my backup software was unable to connect to VHDX drives attached via iSCSI. With luck, that will work again after the firmware update.
Weird. Comments appreciated.
An OS re-install does nothing to your data, so long as that's what you actually do. If you accidently do a factory default instead, it wipes the data.
But if you have that level of concern about the data, you need a backup plan. RAID is insufficient to insure your data is safe. You need it also in an entirely different place (USB drive(s), backup NAS, cloud storage). For protection against flood, fire, theft, etc., that backup should be offsite.
9 Replies
It sounds like you had some corrupted configuration files. An OS re-install may have fixed it as well. Another possibility is that the previous IT guy did have SSH on at one point and used the Linux command line to change the password. That's a really bad idea, as the OS separately keeps the password. I once had a case of the GUI and SSH passwords not matching, and I don't even remember everything I did to try to get them back in sync. But I believe an OS re-install was ultimately the answer.
If you see things get strange again, try an OS re-install. That will set the admin password back to password.
I really appreciate your comments, Sandshark.
Our known-good password worked fine for both WebGUI and SSH. (I don't know enough of Linux to do much without specific instructions.)
At one point, the WebGui briefly began working, with our known-good password, I was able to run a Disk Test.
That revealed Disk 3 tested bad.
Then the WebGUI closed or timed out. I was not able to browse it again. I could complete the login, but only to see the initial device splash page, if that much.
When I removed Disk 3 --- and before it was done rebuilding the RAID --- the WebGUI began working fine. It has continued working great. Known password is good for both SSH and Web.
I'm happy that our NAS is working. I think reinstall would wipe 3+ years of backups. Not good if can be avoided.
My original issue persists. When I use the same credentials with the Netgear RAIDar app, the error is "not a valid User Name or Password". See attachment. The password "password" doesn't work either.
I'm willing to live with that unless someone knows where a separate different admin password for RAIDar is located. I could change that password separately, perhaps. If not, que sera, sera. Or something else about RAIDar.
An OS re-install does nothing to your data, so long as that's what you actually do. If you accidently do a factory default instead, it wipes the data.
But if you have that level of concern about the data, you need a backup plan. RAID is insufficient to insure your data is safe. You need it also in an entirely different place (USB drive(s), backup NAS, cloud storage). For protection against flood, fire, theft, etc., that backup should be offsite.
GG-accel wrote:
PROBLEM: the RAIDar utility said the webGUI user and password was incorrect, when I tried Diagnostics button.
I tried "password" too and other known company passwords, but RAIDar kept reporting incorrect username or password.
You need to enter the the NAS admin password (the same one you use with the Web UI).
GG-accel wrote:
Could that be because the password is 19 characters alpha-num-punctuation?
That would be my guess too. But the only way to find out is to temporarily change the password to something simpler and shorter, and see if that works.
If it is the length or characters used, then of course it would be a bug in RAIDar. But all ReadyNAS are end-of-life, so I doubt Netgear willl do anything to fix it.
Aware RAIDar (the discovery utility, this is what it is supposed to be) was updated to v6.1 earlier this year?
Most notably, the RN (Last Updated:01/06/2025 | Article ID: 30243!) says:
===
It is currently available for download from the ReadyNAS Downloads. RAIDar 6.1 is independent from RAIDar 4.3.8, so users will not receive a request to update.
===
Many things are becoming confusion now to me:
Netgear used to talk (and publish) RAIDar 6.1 years ago, followed by RAIDar 6.5 a long time ago before.
QA and the team responsible (which dissipated a long time ago unfortunately?) was obviously one more out of the office, Left hand doesn't know what the right hand is doing or what please?
Screenshot above is taken from https://kb.netgear.com/20684/ReadyNAS-Downloads Last Updated:09/02/2023 | Article ID: 20684
schumaku wrote:
Aware RAIDar (the discovery utility, this is what it is supposed to be) was updated to v6.1 earlier this year?
You can't tell much from the "last updated" field in the KB articles - that just tells you when the KB article itself was republished. There's an older version of the article you are looking at here (published Dec 2016):
No idea what Netgear updated, as the 2016 text looks the same to me as the current article. The text is outdated, since it refers to ReadyCloud.
Note there is also this article - "last updated" in 2022:
As far as the utility goes, you can see the dates if you look inside the deb (Linux) and dmg (MacOS) files with 7-zip. Unfortunately you can't see that in the Windows package.
- The date inside the 6.1 deb file is December 2015.
- The date inside the 6.5 dmg (MacOS) file is January 2019.
So no changes here for many years.
FYI, mods no longer monitor this subforum. You can try posting this in the forum feedback section if you want to call Netgear's attention to this.
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