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Forum Discussion
Readynas 4220 support policy for bad drive
Hi,
I have a ReadyNAS 4220 which has one of the drives showing grey in the Volumes page and the system is in degraded state. I looked up the NetGear site and it says the waranty is 5 years. However, when I create a support ticket via the support site, it allows me to create a case but requires calling in to get support after case creation. It also states that only the first 90 days phone support is free and I will be charged for "premium phone support." Is the storage covered for free or not? Anyone has experirnce with this?
Thanks,
2 Replies
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Hi acng,
If the hard drives were bundled with the NAS when it was purchased, it should also be covered by the hardware warranty. NETGEAR Support may look for the proof of purchase when you request for the RMA.
You can request online for the RMA of the hard drive. You may check this link for more information.
Regards,
Hi acng,
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