NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Noverun's avatar
Noverun
Aspirant
Aug 03, 2022

ReadyNAS (6.10.5) Configuration Restore

I backed up the configuration and received a Zip folder.

 

When I go to System > Settings > Restore - Browse and select the Zip file or any conf. files within the zip I receive this message "the backup image is damaged, or the volumes do not match"

7 Replies

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired

    Noverun

     

    Welcome to the Community!

     

    Have you made any changes to the volume name of your NAS? or did you perform Factory reset before restore?

     

    Have you tried renaming the volume to the same name before the restore? or redownloading the configuration using a different browser.

     

    HTH

    • Noverun's avatar
      Noverun
      Aspirant

      No name changes. The volumes were 4x4TB now they are 4x8TB.

       

      That is the only change that has been made. I actually didn't know the device would factory reset when i swapped the volumes out. I was giving myself a safety net by downloading that configuration backup for everything just in case something went south. So here we are standing south and the backup file is "damaged"

       

      I can't download it from a different browser now that the config is different. I basically need that config that I already have to work and it seems that I am out of cards to try here.

      • Marc_V's avatar
        Marc_V
        NETGEAR Employee Retired

        @Noverun

         

        Have you hotswapped the drives? Expanding should not initiate a Factory, Both 8TB drives successfully resynced? If there was a Factory reset the volume name could have changed. That could be reason you are getting the error.

         

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More