Forum Discussion

Aspirant

Mar 23, 2018

ReadyNAS 628X Problems.

I started to encounter problems at the beginning of the week when advised that I had a degraded scenario. The problem was that in the main HD display I could not identify the 'yellow' drive (maybe bi...

Installation & Upgrade

mdgm-ntgr

NETGEAR Employee Retired

Mar 23, 2018

Which RAID level are you using?

It's best to add one disk at a time, not two (a bit late for that advice for this time, though).

There is disk health information in the logs zip that can be downloaded via the web admin interface (when it's accessible) or via RAIDar.

If you do suspect a bad disk it's best to get advice on that ASAP to determine the best way forward. Failure to do so, can lead to the problem getting worse.

It does sound like you should contact support.

BobFord

Aspirant

Mar 26, 2018

Thanks for the response.

Well there is a large amount of positive update although I confess to being still in an 'incomplete' position>

I managed this morning to get access (briefly) to the Admin function from where I was able to ascertain that the 8 drives had been integrtaed and the RAID level moved to RAID 6 (BTW does 47TB out of 84TB sound about right for the space available?). Also, all the drives were healthy.

The only problem is that I have at least one pc where I cannot access the NAS notwithstanding that I can access other NAS's (including Netgear) so uncertain what I may not have setup on the pc correctly configured for the 628X

Thanks

StephenB
Guru - Experienced User
Mar 26, 2018
BobFord wrote:

(BTW does 47TB out of 84TB sound about right for the space available?).

8 drives, correct? What size(s) are they?
- BobFord
  Aspirant
  Mar 27, 2018
  There's 6 x 10TB & 2 x 12TB
  - BobFord
    Aspirant
    Mar 27, 2018
    Latest update
    
    I rebooted the device last night and the Admin screen came up ok but when I tried to access the Admin screen this morning, it's 'offline'
    This aspect is really frustrating as the status in Admin does look ok.
    I suspect that I may have to download the logs next time I reboot