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Cliff_MI's avatar
Cliff_MI
Guide
Nov 11, 2021

ReadyNAS Management services offline

I have a ReadyNAS 3100 that is off line.  I can't get into it at all.  It refuses SSH.  The Webpage hangs up and does not load.


I have tried a OS reload,  but I don't think that worked.  It is running 6.10.2.

It is not now responding to any CIFS request.  

 

Does anyone have any idea how to get it back on line.  I don't want to do a factory reset since I am not sure of of the quality of the backups I have on it.  This is at a business.  

 

My next idea is to remove the disk and use an old disk and try to update it and then restore the disks and see what happens.

I hope that would fix it.

 

These are the diagnostic reports I can pull with RAIDar

 

  • 2021-11-10 18:36:22: rndb_import() ==> 3 (606ms)
  • 2021-11-10 18:36:22: Error rndb_import() ==> rc=3
  • 2021-11-10 18:36:22: dba import failed
  • 2021-11-10 18:36:22: Failed to start ReadyNAS System Daemon.
  • 2021-11-10 18:36:22: Failed to start ReadyNAS System Daemon.
  • 2021-11-10 18:36:21: rndb_import() ==> 3 (586ms)
  • 2021-11-10 18:36:21: Error rndb_import() ==> rc=3
  • 2021-11-10 18:36:21: dba import failed
  • 2021-11-10 18:36:21: Failed to start ReadyNAS System Daemon.
  • 2021-11-10 18:36:21: DB (main) schema version: 24 ==> 24
  • 2021-11-10 18:36:21: DB (queue) schema version: new ==> 0
  • 2021-11-10 18:36:21: Failed to insert into $timemachine_quota table
  • 2021-11-10 18:36:21: _rndb_update_timemachine_user() ==> 3 (0ms)
  • 2021-11-10 18:36:21: rndb_account_import() ==> 3 (325ms)
  • 2021-11-10 18:36:20: rndb_import() ==> 3 (665ms)
  • 2021-11-10 18:36:20: Error rndb_import() ==> rc=3
  • 2021-11-10 18:36:20: dba import failed
  • 2021-11-10 18:36:20: Failed to start ReadyNAS System Daemon.
  • 2021-11-10 18:36:20: DB (main) schema version: 24 ==> 24
  • 2021-11-10 18:36:20: DB (queue) schema version: new ==> 0
  • 2021-11-10 18:36:20: Failed to insert into $timemachine_quota table
  • 2021-11-10 18:36:20: _rndb_update_timemachine_user() ==> 3 (0ms)
  • 2021-11-10 18:36:20: rndb_account_import() ==> 3 (322ms)
  • 2021-11-10 18:36:19: rndb_import() ==> 3 (667ms)
  • 2021-11-10 18:36:19: Error rndb_import() ==> rc=3
  • 2021-11-10 18:36:19: dba import failed
  • 2021-11-10 18:36:19: Failed to start ReadyNAS System Daemon.
  • 2021-11-10 18:36:19: DB (main) schema version: 24 ==> 24
  • 2021-11-10 18:36:19: DB (queue) schema version: new ==> 0
  • 2021-11-10 18:36:19: Failed to insert into $timemachine_quota table
  • 2021-11-10 18:36:19: _rndb_update_timemachine_user() ==> 3 (0ms)
  • 2021-11-10 18:36:19: rndb_account_import() ==> 3 (330ms)
  • 2021-11-10 18:36:18: rndb_import() ==> 3 (653ms)
  • 2021-11-10 18:36:18: Error rndb_import() ==> rc=3
  • 2021-11-10 18:36:18: dba import failed
  • 2021-11-10 18:36:18: Failed to start ReadyNAS System Daemon.
  • 2021-11-10 18:36:18: DB (main) schema version: 24 ==> 24
  • 2021-11-10 18:36:18: DB (queue) schema version: new ==> 0
  • 2021-11-10 18:36:18: Failed to insert into $timemachine_quota table
  • 2021-11-10 18:36:18: _rndb_update_timemachine_user() ==> 3 (0ms)
  • 2021-11-10 18:36:18: rndb_account_import() ==> 3 (317ms)
  • 2021-11-10 18:36:17: rndb_import() ==> 3 (599ms)
  • 2021-11-10 18:36:17: Error rndb_import() ==> rc=3
  • 2021-11-10 18:36:17: dba import failed
  • 2021-11-10 18:36:17: Failed to start ReadyNAS System Daemon.
  • 2021-11-10 18:36:17: DB (main) schema version: 24 ==> 24
  • 2021-11-10 18:36:17: DB (queue) schema version: new ==> 0
  • 2021-11-10 18:36:17: Failed to insert into $timemachine_quota table
  • 2021-11-10 18:36:17: _rndb_update_timemachine_user() ==> 3 (0ms)
  • 2021-11-10 18:36:17: rndb_account_import() ==> 3 (313ms)
  • 2021-11-10 18:36:16: rndb_import() ==> 3 (711ms)
  • 2021-11-10 18:36:16: Error rndb_import() ==> rc=3
  • 2021-11-10 18:36:16: dba import failed
  • 2021-11-10 18:36:16: Failed to start ReadyNAS System Daemon.
  • 2021-11-10 18:36:16: DB (main) schema version: 24 ==> 24
  • 2021-11-10 18:36:16: DB (queue) schema version: new ==> 0
  • 2021-11-10 18:36:16: Failed to insert into $timemachine_quota table
  • 2021-11-10 18:36:16: _rndb_update_timemachine_user() ==> 3 (0ms)
  • 2021-11-10 18:36:16: rndb_account_import() ==> 3 (295ms)
  • 2021-11-10 18:36:15: Failed to start ReadyNAS System Daemon.
  • 2021-11-10 18:36:15: DB (main) schema version: 24 ==> 24
  • 2021-11-10 18:36:15: DB (queue) schema version: new ==> 0
  • 2021-11-10 18:36:15: Failed to insert into $timemachine_quota table
  • 2021-11-10 18:36:15: _rndb_update_timemachine_user() ==> 3 (0ms)
  • 2021-11-10 18:36:15: rndb_account_import() ==> 3 (299ms)
  • 2021-11-10 18:36:14: Failed to insert into $timemachine_quota table
  • 2021-11-10 18:36:14: _rndb_update_timemachine_user() ==> 3 (0ms)
  • 2021-11-10 18:36:14: rndb_account_import() ==> 3 (1023ms)
  • 2021-11-10 18:36:13: Failed to insert into $timemachine_quota table
  • 2021-11-10 18:36:13: _rndb_update_timemachine_user() ==> 3 (0ms)
  • 2021-11-10 18:36:13: rndb_account_import() ==> 3 (4785ms)
  • 2021-11-10 18:36:13: rndb_import() ==> 3 (5309ms)
  • 2021-11-10 18:36:13: Error rndb_import() ==> rc=3
  • 2021-11-10 18:36:13: dba import failed
  • 2021-11-10 18:36:13: Failed to start ReadyNAS System Daemon.
  • 2021-11-10 18:36:13: DB (main) schema version: 24 ==> 24
  • 2021-11-10 18:36:13: DB (queue) schema version: new ==> 0
  • 2021-11-10 18:36:08: DB (main) schema version: 24 ==> 24
  • 2021-11-10 18:36:08: DB (queue) schema version: new ==> 0

 

other errors from the logs.

 

Nov 10 18:13:38 southbackup sshd[3344]: pam_winbind(sshd:auth): getting password (0x00000000)
Nov 10 18:13:38 southbackup sshd[3344]: pam_winbind(sshd:auth): request wbcLogonUser failed: WBC_ERR_AUTH_ERROR, PAM error: PAM_AUTHINFO_UNAVAIL (9), NTSTATUS: NT_STATUS_NO_LOGON_SERVERS, Error message was: No logon servers are currently available to service the logon request.
Nov 10 18:13:38 southbackup sshd[3344]: pam_winbind(sshd:auth): internal module error (retval = PAM_AUTHINFO_UNAVAIL(9), user = 'admin')
Nov 10 18:13:38 southbackup sshd[3344]: pam_unix(sshd:auth): authentication failure; logname= uid=0 euid=0 tty=ssh ruser= rhost=10.10.10.75 user=admin
Nov 10 18:13:47 southbackup sshd[3355]: pam_winbind(sshd:auth): getting password (0x00000000)
Nov 10 18:13:47 southbackup sshd[3355]: pam_winbind(sshd:auth): request wbcLogonUser failed: WBC_ERR_AUTH_ERROR, PAM error: PAM_AUTHINFO_UNAVAIL (9), NTSTATUS: NT_STATUS_NO_LOGON_SERVERS, Error message was: No logon servers are currently available to service the logon request.
Nov 10 18:13:47 southbackup sshd[3355]: pam_winbind(sshd:auth): internal module error (retval = PAM_AUTHINFO_UNAVAIL(9), user = 'admin')
Nov 10 18:13:47 southbackup sshd[3355]: pam_winbind(sshd:account): valid_user: wbcGetpwnam gave WBC_ERR_DOMAIN_NOT_FOUND
Nov 10 18:13:47 southbackup sshd[3355]: pam_unix(sshd:session): session opened for user admin by (uid=0)
Nov 10 18:13:53 southbackup sshd[3355]: pam_unix(sshd:session): session closed for user admin
Nov 10 18:13:55 southbackup sshd[3362]: pam_winbind(sshd:auth): getting password (0x00000000)
Nov 10 18:13:55 southbackup sshd[3362]: pam_winbind(sshd:auth): request wbcLogonUser failed: WBC_ERR_AUTH_ERROR, PAM error: PAM_AUTHINFO_UNAVAIL (9), NTSTATUS: NT_STATUS_NO_LOGON_SERVERS, Error message was: No logon servers are currently available to service the logon request.
Nov 10 18:13:55 southbackup sshd[3362]: pam_winbind(sshd:auth): internal module error (retval = PAM_AUTHINFO_UNAVAIL(9), user = 'admin')
Nov 10 18:13:55 southbackup sshd[3362]: pam_unix(sshd:auth): authentication failure; logname= uid=0 euid=0 tty=ssh ruser= rhost=10.10.10.75 user=admin
Nov 10 18:14:03 southbackup sshd[3369]: pam_winbind(sshd:auth): getting password (0x00000000)
Nov 10 18:14:03 southbackup sshd[3369]: pam_winbind(sshd:auth): request wbcLogonUser failed: WBC_ERR_AUTH_ERROR, PAM error: PAM_AUTHINFO_UNAVAIL (9), NTSTATUS: NT_STATUS_NO_LOGON_SERVERS, Error message was: No logon servers are currently available to service the logon request.
Nov 10 18:14:03 southbackup sshd[3369]: pam_winbind(sshd:auth): internal module error (retval = PAM_AUTHINFO_UNAVAIL(9), user = 'admin')
Nov 10 18:14:03 southbackup sshd[3369]: pam_winbind(sshd:account): valid_user: wbcGetpwnam gave WBC_ERR_DOMAIN_NOT_FOUND
Nov 10 18:14:03 southbackup sshd[3369]: pam_unix(sshd:session): session opened for user admin by (uid=0)
Nov 10 18:14:09 southbackup sshd[3369]: pam_unix(sshd:session): session closed for user admin
Nov 10 18:17:01 southbackup CRON[3737]: pam_unix(cron:session): session opened for user root by (uid=0)
Nov 10 18:17:01 southbackup CRON[3737]: pam_unix(cron:session): session closed for user root

 

Thanks for any help

 

5 Replies

  • mdgm's avatar
    mdgm
    Virtuoso
    Nov 11, 2021

    If you can download the logs zip the first thing to check would be how full the 4GB root volume is. A full 4GB root volume can lead to the management service failing to start.

     

    Then there's other things like the main services configuration file etc.

     

    Failure to insert the time machine quota table could possibly point to a data volume issue, I guess, which would be more serious.

    • Cliff_MI's avatar
      Cliff_MI
      Guide
      Nov 11, 2021

      Good to hear from you again.

       

      I was able to pull the log file, But I don't know what file I am needing to look into.

       

      Biggest issue is that I can't get into the device at all.  ssh rejects connections.  I did an os reload which reset the password and IP information.  But I still can't get into see what might be filling the machine or what might have gotten corrupted.

      Do you have any suggestions?

       

      Thanks

       

    • Cliff_MI's avatar
      Cliff_MI
      Guide
      Nov 11, 2021

      i see this error in the readynasd.log

       

      Nov 10 18:12:07 southbackup readynasd[2963]: readynasd log started
      Nov 10 18:12:08 southbackup readynasd[2963]: readynasd started. (restarted=0)
      Nov 10 18:12:09 southbackup readynasd[2963]: Error rndb_import() ==> rc=3
      Nov 10 18:12:09 southbackup readynasd[2963]: dba import failed
      Nov 10 18:12:10 southbackup readynasd[3030]: readynasd log started
      Nov 10 18:12:10 southbackup readynasd[3030]: readynasd started. (restarted=0)
      Nov 10 18:12:12 southbackup readynasd[3030]: Error rndb_import() ==> rc=3
      Nov 10 18:12:12 southbackup readynasd[3030]: dba import failed
      Nov 10 18:12:12 southbackup readynasd[3094]: readynasd log started
      Nov 10 18:12:12 southbackup readynasd[3094]: readynasd started. (restarted=0)
      Nov 10 18:12:13 southbackup readynasd[3094]: Error rndb_import() ==> rc=3
      Nov 10 18:12:13 southbackup readynasd[3094]: dba import failed
      Nov 10 18:12:13 southbackup readynasd[3151]: readynasd log started
      Nov 10 18:12:13 southbackup readynasd[3151]: readynasd started. (restarted=0)
      Nov 10 18:12:14 southbackup readynasd[3151]: Error rndb_import() ==> rc=3
      Nov 10 18:12:14 southbackup readynasd[3151]: dba import failed
      Nov 10 18:12:14 southbackup readynasd[3208]: readynasd log started
      Nov 10 18:12:14 southbackup readynasd[3208]: readynasd started. (restarted=0)
      Nov 10 18:12:15 southbackup readynasd[3208]: Error rndb_import() ==> rc=3
      Nov 10 18:12:15 southbackup readynasd[3208]: dba import failed

       

      Not sure what that means.

       

      • Sandshark's avatar
        Sandshark
        Sensei
        Nov 11, 2021

        Have you received any messages regarding a full or nearly full OS partition?  How full is /dev/md0 showing in the === df -h === section (near the bottom) of volume.log?

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