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ReadyNas NV+ fit and healthy but locked up
Hi, I am not exactly sure which model I have, on the label underneath it has ReadyNAS RND4000 v3 but that is not in the listing. I suspect it is version1 as I have had it a few years. it has 4x 1.5T...
Hi Stephen,
They got back to me today and appear to have cleared the logs and sorted out the problem and I aparently have all my data back.
Thanks very much for all your help.
Steve
Thanks for your answer StephenB,
I have just checked back on the invoice and yes it is 4x2Tb disks. I probably accepted the default of X-RAID
I can see nothing on the label indicating the firmware. Only the Model ReadyNAS RND 4000 with a small v3 after it
I did register the NAS as the original owner, my sons just paid for it as a birthday present.
Thanks for looking at the 1 hour support charge. If I can find no other solution that is what I will have to do. My problem though is that living in the mountains in rural France I have no Broadband Internet, I rely on Satellite Internet which is about dial-up speed or less: around 0.1 to 0.5 meg so will they be able to access it remotely and fix it within the hour. And an hour telephone call at France Telecom rates to the USA could double the cost. If I know how it works I could possibly take it to a friends house who does have Broadband if a timed conversation is poossible and possibly use Skype to reduce the cost.
I am amazed that a company as good as NetGear haven't come up with a solution to this problem which from the number of questions about it is quite common and obviously caused by an design flaw. They do have the email addresses of all registered owners so could have emailed a notification of a fix or even just a warning about the problem.
Hopefully somebody will know a way round it.
Steve
Current ReadyNAS models do provide warnings when the OS partition starts getting full.
Your particular model is old, and Netgear no longer develops firmware for it (with a couple of rare exceptions for some critical security fixes).
I think the per-incident approach is better than you trying to fix it on your own. There's no step-by-step on this, because Netgear begins by analyzing what's really going on, and there is more than one possibility.
FWIW, I think a lot of support is done in Europe (notably Cork). I don't think you'd need to stay on the line with them for the full hour. Of course a solid internet connection is useful for support (though I don't think the speed is that critical, since they are executing shell commands).
Thanks StephenB,
I appreciate your help and am not having a go at you, I realise my ReadyNAS is old but it was working fine until I tried to use one of it's basic inbuilt functions to backup one of the shares to a USB disk connected to it. Then to download the logs as instructed when the backup failed which is again an inbuilt function. So basically however old it is it is not and has never been fit for purpose because of a very basic flaw which NetGear should have fixed. Just a simple firmware update to put up a message to clear the logs when space was reduced to 50% perhaps.
I realise in the absence of a step by step guide I have no option but to pay for support but I do feel that I have been subjected to a corporate "RansomWare" type demand. Namely "Pay us to fix the problem we caused or lose all your data!".
Rant Over.
So as I have no real option, how do I find out whether they can work with my very slow internet connection or whether I have to take the unit to a friends house who does have a fast connection and also where I have to phone.
I suspect the job would be in a que to be done as and when they get to it. So sitting at a friends house for a couple of days would not be an option really.
Thanks again for your help.
Steve
The process is that support offered to open a case for you (and I will forward your go-ahead if you want to proceed). Then you'd call them and can discuss the access details.
Note I don't work for Netgear, so I am not taking this personally at all.
I understand the frustration. If you want to try shell commands instead, I can PM you some details on how to get access. But I can't give you a step-by-step, and I don't do direct support myself. You'd be on your own, and if you make a mistake you could end up needing a factory reset to recovery. That will wipe your data.
Hi StephenB,
Sorry not to reply before, my internet has been down. It is so flakey that I can't trust it's reliability while a techie gains access to the NAS, so have permission to use my friends internet which is 10 miles away from my house.
Can you explain how I start this tech help and what the procedure and time scale is please as I obviously have to arrange with my friend.
The obvious fear from them is somebody gaining access to their internet from outside and malware etc.. So any security precautions I should take. Perhaps there is an explanation of the procedure somewhere you can point me to.
Thanks again for all your help.
Steve
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