Forum Discussion

Aspirant

Sep 04, 2017

Readynas Pro 2

I have a Readynas Pro 2 which I did an upgrade on but now I cannot access the admin web page. The shares are still accessibly and I can ssh to it. Raidar connects and shows firmware 6.8.0. but apache...

Installation & Upgrade

Marty_M

NETGEAR Employee Retired

Sep 05, 2017

Hello Kenn,

It does appear that after firmware upgrade the admin page is no longer accessible and apache servie is not running. The apache service need to be restarted for the admin page to work, the process will be done on the backend. We may need to seek assistance from the engineers and/or higher tier who can remote in to the NAS and fix this from the backend.

Unfortunately, It shows on your records that the support warranty of your product is already expired. You may try contacting support center and avail a support contract. That should allow you to extend the support for your product so they can escalate your issue to L3 or patiently wait for anyone in the community who has the knowledge in the SSH commands and fixing some issues from the backend.

Welcome to the community!

Regards,
Marty_M
NETGEAR Community Team

Kenn

Aspirant

Sep 05, 2017

After much hunting I find a post which looks like the same as I have:

https://community.netgear.com/t5/New-to-ReadyNAS/After-update-to-6-6-0-can-t-access-anything-on-Admin-page/m-p/1152177#M12088

I get to step 5 but "apt-get install aptitude" returns lots of warnings of missing dependencies so I stop there.

/usr/lib/apache2/mpm-worker is empty but looks like it should the apache2 executable.

Anyone have any suggestions as to what my next move should be please?

StephenB
Guru - Experienced User
Sep 06, 2017
Does https://nas-ip-address/fwbroker respond? Use the real IP address of the NAS of course.

BTW, there's no point in trying Netgear support, since your configuration (OS 6 on a legacy NAS) isn't supported.
- Kenn
  Aspirant
  Sep 06, 2017
  Hi Stephen, I get no response from https://ip-address/fwbroker.
  
  What would be the best way to copy all the data to an external USB drive? I think I will try to make a backup then do a factory reset and see if that will get me somewhere.
  - StephenB
    Guru - Experienced User
    Sep 06, 2017
    Kenn wrote:
    
    What would be the best way to copy all the data to an external USB drive? I think I will try to make a backup then do a factory reset and see if that will get me somewhere.
    
    I'd copy the data over the network (since you still have share access).
    
    A factory reset is brute-force, but that will fix it.