NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNAS Pro disk in bay 5 keeps failing [17175701]
This has been driving me insane.
When I try to copy a LOT of files off the ReadyNAS one of the disks starts reporting as failed. It seems to be either channel 5 or channel 2.
I've replaced the failed disk a number of times now and I'm convinced that it has to be something wrong with the backpane. The disks had not reported any smart issues up till that point and in the case of the last failure today the disk was only 3 weeks old.
Any suggestions? I can't do a backup because it is causing the disks to fail.
-- Edited to include support request ID in title --
Text of issue reported to Netgear Support is as follows :
I have had 3 hard drive failures in the same drive bay.
Each time the drive in bay 5 has failed it has been when I was attempting to make a backup of the ReadyNAS using a simple windows file copy, over the network, of all the files to an external USB disk attached to the windows machine.
Each time I have replaced the disk the new disk has been fine for a couple of weeks with no SMART error messages. When I kick off the file copy after a while the disk starts reporting as dead and the ReadyNAS powers down.
The ReadyNAS is currently configured as RAID-X2 with all drive bays filled, 4 x 2TB drive and 2 x 1TB drives giving 7399GB total disk with 1739GB currently in use. Running RAIDiator 4.2.19
I suspect that there may be something wrong with the backpane as it is the same drive bay that has failed each time.
When I try to copy a LOT of files off the ReadyNAS one of the disks starts reporting as failed. It seems to be either channel 5 or channel 2.
I've replaced the failed disk a number of times now and I'm convinced that it has to be something wrong with the backpane. The disks had not reported any smart issues up till that point and in the case of the last failure today the disk was only 3 weeks old.
Any suggestions? I can't do a backup because it is causing the disks to fail.
-- Edited to include support request ID in title --
Text of issue reported to Netgear Support is as follows :
I have had 3 hard drive failures in the same drive bay.
Each time the drive in bay 5 has failed it has been when I was attempting to make a backup of the ReadyNAS using a simple windows file copy, over the network, of all the files to an external USB disk attached to the windows machine.
Each time I have replaced the disk the new disk has been fine for a couple of weeks with no SMART error messages. When I kick off the file copy after a while the disk starts reporting as dead and the ReadyNAS powers down.
The ReadyNAS is currently configured as RAID-X2 with all drive bays filled, 4 x 2TB drive and 2 x 1TB drives giving 7399GB total disk with 1739GB currently in use. Running RAIDiator 4.2.19
I suspect that there may be something wrong with the backpane as it is the same drive bay that has failed each time.
12 Replies
Replies have been turned off for this discussion
- Sounds like RMA may be needed. NetGear tech support should be able to confirm.
- The reason I asked is there was another thread, which I can't find right now, that seems to link some of the issues of the Seagate ST2000DL003 hard drive in the NAS to those installations that have Macs. It doesn't make sense, but at one point there were three users in a discussion having problems and others chimed in with no problems. The ones have issues of intermittent disk failure issues were all using Macs, the ones that weren't were on Windows or Linux machines. Doesn't make sense, but computer issues don't always make sense.
Work with Tech Support and see what they can come up with.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
